IT Support Specialist With German

Hays Technology matches IT Contractors with the best employers. Our passion lies in helping people develop their professional careers in IT sector - quite simply, we power the world of work. For our Client we are currently looking for qualified Candidates for the position of:

IT Support Engineer ( L1 / L2) with German

Location: Gdansk
Job type: contract B2B
Rate: 45-80 pln / hour net



We expect:

• Fluent written and spoken German (min. B2), English on a communicative level (min. B1+)
• Ready to work in shifts (24/5)
• Willing to work in international environment and teams
• Experienced in working in international environment and teams
• MS Products basic knowledge (MS Office (Outlook, Teams, OneDrive), Windows 10, Active Directory)
• Hardware (Notebook, Desktop) basic knowledge
• Experienced in working in Service Desk team (whether L1 and/or L2 support) and Network (LAN/WAN) basic knowledge would be an asset

Responsibilities:

• Serving as L1 / L2 Support in our Global Support Team for infrastructure and/or application environment
• Serving as User Support in Desktop / Server Services
• Receiving and responding to submitted support tickets, incoming calls and e-mails regarding infrastructure problems
• Investigation on troubleshooting of problems in MS products
• Identification, failure analysis and problem solving via phone or email
• Incident recording and tracking in a ticketing tool
• Incidents processing to other support groups
• User management in various systems
• Establishing FAQ for users
• Creating and updating of knowledge base
• Taking part in interesting projects, like automation project
  
  
  
  Our offer:
• Competitive rate
• Possibilities: variety of projects to participate in development, working closely with big brands
• Fast learning opportunities
• Preferential conditions for benefits: medical and sport package