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IT Support Specialist with German

INSIGMA Sp. z o.o

  • Szlak 77, Stare Miasto, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work, hybrid work

INSIGMA Sp. z o.o

Szlak 77

Stare Miasto

Kraków

Your responsibilities

  • technical contact person for our customers

  • support person for our users in case of hardware or software problems

  • responsible for analyzing, solving and documenting user problems by phone or remotely

  • co-organizing the control and scheduling of technicians, taking into account product and customer knowledge as well as availability

  • responsible for scheduling appointments with customers, ensuring that service level agreements are met

  • taking care of escalations and processing of complaints

  • checking the installation preparations

  • responsible for the completeness of the documentation

Our requirements

  • confidence with current Microsoft server and operating systems such as Microsoft Server 2016/2019, Exchange Server, Windows Terminal Server, Active Directory Service and Windows 10

  • familiarity with networks, routing and DNS

  • analytical eye for the essentials and a quick grasp of things

  • teamwork and ability to work responsibly and results-oriented

  • proactive approach to problem solving

  • independence and confidence in customer contact

  • good communication skills

What we offer

  • regular working hours

  • independent work in a pleasant environment

  • private health insurance

  • office in the city center

  • Benefits

  • private medical care

  • mobile phone available for private use

  • computer available for private use

Additional information

Please send your application and CV, in English, preferably as a Word or PDF.

INSIGMA Sp. z o.o

Insigma has almost 20 years of experience in services for the automotive industry. This involves supporting the software installation process along with the reporting and handling of errors of an Electronic spare parts catalogue while supporting our customers in 17 languages throughout Europe.

We have managed the extranet for various automobile manufacturers, and supported these customers during the implementation of new software for their dealers. We have supported approximately 9,000 dealers by mail or telephone. Through the use of remote software, we are able to directly support dealers.

We look forward to receiving your application!

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