Oferta pracy

IT Support Specialist with German

ERGO Technology & Services S.A.

ERGO Technology & Services S.A.

plac Trzech Krzyży 10/14

Śródmieście

Warszawa

Your responsibilities

  • As an IT Support Specialist you will handle 2nd level support.

  • As a member of a product team you will be working in a cross-functional way from understanding user needs and technical restrictions and be able to identify the differences of user issues, feature request and bugs.

  • Analysing, logging and monitoring bugs in the company’s bug tracking system when a case is validated as a bug. Looking for patterns in the cases being logged to help identify widespread issues.

  • The role is involved in the following processes:

  • Incident Management

  • Major Incident Management

  • Security Incident Management

  • Knowledge Management

  • Problem Management

  • The core responsibility of an IT Support Specialist is to ensure that in case of incidents the services will be restored according to SLA’s.

  • Additionally, you will be responsible for the whole support service ensuring that:

  • Support documentation is up to date

  • Tickets are routed properly

  • Communication channels are defined and used

  • Vendors work is monitored and optimized

Our requirements

  • 2-3 years of hands-on experience in first or second level support function in an IT environment, especially in following areas: B2C digital marketing, customer retention or similar; insurance/Banking business processes; Webportal/Mobile App applications

  • Good understanding of backend and frontend IT systems, interfaces and functionalities. Candidate should be able to troubleshoot and fix complex issues

  • Understanding of the Incident Management process according to ITIL

  • Good knowledge of BMC Remedy (or any other ticketing system)

  • Excellent communication skills (good writing abilities), fluency in German (min. B2) and English (min. B2), knowledge of Polish language is a plus

  • Stakeholder management experience

  • Proven attention to detail and quality – we have many data-heavy business requirements

  • Analytical mindset combined with a “Can-do” attitude

  • Friendly, outgoing personality with a sense of humor

  • Working in a distributed multi-national team and a customer service-oriented role

  • Willingness to travel (up to 10%)

What we offer

  • Let&s be fit - We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

  • Let&s be balanced - Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

  • Let&s be smart - Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

  • Let&s be responsible - We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

  • Let&s be fun - At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

  • Let&s be diverse - At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • fruits

  • integration events

ERGO Technology & Services S.A.

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging the strengths and best practices of both companies.

ET&S S.A. belongs to the ET&SM technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems. We are dedicated to bring a digital innovations to every aspect of the landscape of insurance. Discover how we are implementing AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate our customers’ future needs around the globe. See how you can be a part of the digital revolution and apply to join us today!

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