Oferta pracy

IT Support Specialist with Italian

ASTEK Polska

contract of employment
7 0008 000 gross / mth.
B2B contract
60,0068,00 net (+ VAT) / hr.
  • Warszawa

    Warszawa, Masovian
  • offer expired 2 days ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • hybrid work
  • remote recruitment

Technologies we use

Expected

  • iOS

  • Android

Operating system

Your responsibilities

  • Responsibilities: 

  • Provide phone, email and chat support to remote users

  • Utilize Standard Problem-Solving methodology to resolve customer issues

  • Understand the issue

  • Understand what is collectively known about the issue

  • Solve the issue, share your experience

  • Troubleshoot and resolve iOS and mobile device issues

  • Use Mobile Device Management (MDM) tools to manage and support end user mobile devices

  • Troubleshoot and resolve connectivity and VPN issues

  • Use VPN / token management tools to administrate and support end user VPN access

  • Troubleshoot and resolve functional application issues

  • Document reported issues and service provided in the IT Service Management System (Remedy)

  • Review, validate, update and create Knowledge Articles to facilitate accurate and robust knowledge sharing

  • Contribute to and moderate the sharing of issues and resolutions in forums such as MS Teams, Yammer, SharePoint

  • Assist customers with the setup of home/wireless printers on laptops and iPads

  • Collaborate with cross functional teams for escalated resolution of application or system level issues

  • Advocate for customers by seeking to identify common issues and by working within the business to eliminate future occurrences

  • Educate callers with helpful hints or business based best practices

  • Assist callers through account or machine lockouts

  • Assist users through password resets

  • Build Quality into all aspects of their work by maintaining compliance to all quality requirements

Our requirements

  • Requirements:

  • 4+ years + experience in supporting applications on IPad, IPhone and laptops and other mobile devices

  • 2+ years of phone support for remote user, with or without remote control capability

  • Thorough knowledge of iOS operating system, its upgrades and related troubleshooting

  • Moderate knowledge of Android operating system, its upgrades and related troubleshooting

  • Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on iPads and Laptops

  • Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user’s mobile devices

  • Ability to fix basic iPad and iPhone hardware issues on call itself and make the judgment of referring the others for Local/Apple support

  • Hands on experience on IT Service management tool like Remedy 8.1 or 9.

  • Excellent customer service and communication skills, both written and oral

  • Experience in assisting users on phone calls, emails and chats

  • Experience collaborating with cross functional teams for escalated sales application issues

  • Ability to work in extended hours if required (1st and 2nd shift availability)

Division of working time
100%

support

This is how we organize our work

Team size

  • 8

This is how we work

  • in house
  • you focus on a single project at a time
  • you have influence on the technological solutions applied
  • scrum

Team members

  • IT administrator

Development opportunities we offer

  • conferences in Poland

  • external training

  • intracompany training

  • mentoring

  • soft skills training

  • substantive support from technological leaders

  • support of IT events

  • time for development of your ideas

What we offer

  • We offer:

  • attractive salary

  • stable employment and professional development opportunities in an international environment

  • possibility of choosing preferred type of contract

  • working for well-known Polish and global brands

  • trainings

  • interesting, long-term projects

  • employee benefits package (private medical care, Multisport card), nice work atmosphere and team-building meetings

  • constant support of dedicated Astek Polska manager

  • cooperation with specialists in a given field

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • remote work opportunities

  • fruits

  • integration events

ASTEK Polska

Currently we are looking for:

Scroll to the company’s profile