Oferta pracy

IT Support Specialist with Italian

Diebold Nixdorf

  • Warszawa

    Warszawa, mazowieckie
  • ogłoszenie wygasło ponad miesiąc temu
  • umowa o pracę
  • pełny etat
  • specjalista (Mid / Regular)

Twój zakres obowiązków

  • Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment

  • Guide customers according to solution trees and knowledge base to solve incidents and service requests

  • Using remote tools to analyze and resolve tickets

  • Provide detailed information on all performed activities to the next appropriate level specialists according to the process

  • To update the call management system accurately and efficiently with call details, actions taken and resolution

Nasze wymagania

  • Very good command of Italian

  • Good command of English

  • Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone

  • PC literacy, especially the usage of Microsoft Office package

  • Willingness to work in shifts, based on customer requirements

  • Knowledge of customer service principles and practices

  • Experience in a similar position would be an asset

To oferujemy

  • Contract of employment

  • Over 8000 industry recognised certified trainings

  • Various options of development

  • Being part of a multicultural team

  • Possibility to use foreign languages on a daily basis

  • Life insurance, private medical care, sport card

  • 26 days of holiday regardless seniority

  • Employee referral programme

Diebold Nixdorf

Expect more. Connect more. Dołącz do Diebold Nixdorf - jesteśmy czołowym producentem bankomatów i systemów obsługi płatności na świecie. Jesteśmy liderem w dziedzinie rozwoju i wdrażania zaawansowanych technologii informatycznych. Wśród naszych klientów znajdują się banki i instytucje finansowe, sieci handlowe, sieci paliwowe, centra logistyczne i rozliczeniowe zlokalizowane na całym świecie.

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