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IT Support Specialist with Portuguese

Wipro Poland sp. z o.o.

  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Serve as the first point of contact for end users seeking technical assistance.

  • Perform remote troubleshooting through diagnostic programs.

  • Determine the best solution for faster resolution of end users issue.

  • Educate and guide the end user through the problem solving.

  • Provide information on IT products or services based on end user query.

  • Follow-up and update end user on status and information of issue reported.

  • Identify and suggest improvements on current processes followed.

Our requirements

  • IT Customer Support experience is preferred but not required.

  • Proficient written and verbal communication skills in English and Portuguese

  • Team player.

  • Goal-oriented focus.

  • Interactive personality.

What we offer

  • IT Customer Support experience is preferred but not required.

  • Proficient written and verbal communication skills in English and Portuguese

  • Team player.

  • Goal-oriented focus.

  • Interactive personality.

  • Benefits

  • private medical care

  • life insurance

  • fruits

  • retirement pension plan

  • coffee / tea

  • holiday funds

  • employee referral program

  • Multisport Card

Wipro Poland sp. z o.o.

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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