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IT Support Team Lead

  • Kraków, małopolskie
  • Kierownik
  • 19.02.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    At CH2M you will join an inclusive and dedicated team working on some of the world’s most impactful projects. Hard problems energize us, and fresh solutions delight us. This approach has defined us for more than 60 years, and it will drive us for the next 60 and beyond. Close collaboration among so many skilled and creative problem solvers gives us the power to safely and successfully execute almost any client project.
    IT Support Team Lead
    34576

    Main responsibilities:

    • Provide technical expertise to the help desk team
    • Maintain technical skill continuity and consistency of help desk staff
    • Ensure continuous improvement of services provided by the help desk
    • Work with Application and Infrastructure Development teams to ensure a smooth transition of new hardware and s/w into support by the HD
    • Includes preparation of help desk staff to support new technology
    • Evaluate technical skills
    • Develop and maintain Training Plan
    • Liaison between help desk and other groups on technical support issues
    • Proactively work with other groups on normal process support issues
    • Reactively work with other groups to gather technical information in the case of outages, reduced services, emergencies or other exceptions from the normal process
    • Audit/Monitor at least Help Desk analyst calls on a weekly basis through Call Recording tools and Incident logging tool. Deliver technical feedback to the analysts on these monitors. Maintain an analyst-wise tracker for the call monitoring carried out
    • Develop processes to streamline the daily functioning of the help desk
    Requirements:
    • Master's in technical or IT discipline, or equivalent experience;
    • IT Professional with 3yrs+ experience, demonstrated experience in successfully running services and/or projects;
    • Experience in a multinational and multicultural environment
    • Fluent spoken and written English;
    • Proven Team leadership and good facilitation and consensus building skills required;
    • Good working knowledge of infrastructure and application architecture
    • Experience in management reporting tools and techniques;
    • ITIL knowledge and/or Foundations Certification (preferred)
    We offer:
    • International working environment and unique company culture
    • Personal development opportunities
    • Friendly atmosphere in dynamic team
    • Full time employment contract with salary corresponding to qualification
    • Benefits package including medical care, insurance, sport activities and other
    At CH2M, the greatest challenges provide the biggest rewards. Each day, your drive and creative ideas will be providing solutions that help build a better tomorrow. Whether it is the pride that comes with accomplishment, personal growth or making a difference in the world, you will discover true success in a career that brings out the best in you at CH2M. Ready? Let’s get to work. Developing People through Challenging Projects CH2M is an Equal Opportunity Employer.