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IT Support Team Leader

  • Bielany Wrocławskie (pow. wrocławski), dolnośląskie
  • Kierownik
  • 15.02.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.

    For our Internal IT Team we are seeking the following:

    IT Support Team Leader
    Workplace: Wrocław (okolice), Bielany Wrocławskie (pow. wrocławski)

    Your tasks:

    • Leading the team of IT support specialists (2nd line support)
    • Participating and taking responsibility for challenging IT projects
    • Ensuring that all contractual SLAs are achieved whilst maintaining a high level of customer service
    • Providing a management escalation point for incidents and service requests
    • Providing training and coaching to team members, ensuring they possess required knowledge and skills
    • Identifying challenges and implement improvements
    • Defining and managing security standards
    • Being responsible for IT equipment

    Our requirements:

    • About 3 years of experience as a specialist in the area of IT support
    • Very good knowledge of Windows operating systems on administrative level
    • Good knowledge of networking and Microsoft services
    • Knowledge of IT hardware, software and current new technologies
    • Good organizational and time management skills
    • Excellent communication skills both written and verbal
    • Ability to act proactively and taking the initiative
    • Excellent English and Polish language skills
    • Knowledge of ITIL

    Your benefits:

    • Stable, independent work in an international, flexible and open company
    • Interesting international projects and possibility of being part of a worldwide Support Team
    • Welcoming and friendly work environment within young team
    • Direct communication and flat structure
    • Great opportunities for both professional and personal development
    • Buddy programme
    • Space for your own ideas
    • Language training
    • A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw
    Would you like to join our team? Please send your CV in English.

    Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”