Oferta pracy

IT Support with Romanian & English

HCL PolandAbout the company

  • Opolska 112, Kraków
    Kraków, Lesser Poland
  • Offer expired 2 months ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)

HCL Poland

Opolska 112

Kraków

Technologies we use

Expected

  • English

  • Active Directory

  • Windows Server

  • Office365

  • Microsoft Office

  • Windows

  • Service Desk

  • Helpdesk

  • Romanian

Your responsibilities

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users

  • Route problems to internal I.M. support staff

  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

  • Administer and provide User Access and Exit controls

  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's

Our requirements

Knowledge, skills & experience:

Very good Romanian & good English (min B2)

Willingness to work shifts

Education – any formal background will be considered

Analytical and systematic problem solving skills required

Technical helpdesk or technical call center experience

Candidates without support experience can also apply

Technical & customer specific training will be provided following for unexperienced candidates

The following will be considered as an advantage:

Help desk, customer service, and support experience with problem solving involving hardware, software, and networks

Phone support experience

Windows Operating systems

Clients: Windows8, Windows 10

Servers: Windows 2008, Windows 2003

Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)

MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook

Office 365

Share Point

Internet browsers (e.g. Explorer, Chrome, Firefox)

Anti-virus and firewall software

PC Hardware knowledge

Desktop

Laptop

Peripheral devices (printers, scanners)

This is how we organize our work

This is how we work

  • in house

What we offer

  • Life insurance

  • Private healthcare

  • MultiSport Card

  • Clear career path in a growing multinational organization

  • Benefits

  • private medical care

  • life insurance

HCL Poland

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 150,000+ ‘Ideapreneurs’ working in 46 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 9.94 billion for 12 Months Ended 31st March, 2020.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 35 customers in 18 different languages.

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