IT Support with Swedish and Finnish languages

SII Sp. z o.o.

  • offer expired 5 months ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work, hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

SII Sp. z o.o.

Aleja Niepodległości 69



Technologies we use

Operating system

About the project

Become a single point of contact for all IT service-related requests. You will work in IT support area building IT helpdesk background and knowledge of ticketing tools.

Your responsibilities

  • Receiving (Answering phone calls from end users) and registering Service Requests (SR)

  • Troubleshooting and resolution of SR’s

  • Transfer/Escalation of SR’s to other Support Groups (SG)

  • Keeping track of and follow up of SR’s transferred to other SG

  • Informing users as to the progress of SR’s Responsibility for the Team SR’s

  • Direct contact with users and customers via phone and mail

Our requirements

  • Fluent English, Swedish and Finnish

  • IT helpdesk background and knowledge of ticketing tools, ideally ITSM

What we offer

  • First place in Great Place to Work ranking in 2021 – we receive the title and implement new ideas thanks to our employees opinions

  • Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application

  • Employment stability – revenue of 1 MLD PLN, no debts, preferred supplier status for many clients

  • Fantastic atmosphere created by all Sii Power People

  • Investment in your growth – meetups, webinars, training platform and technology blog – you choose

  • PLN 500 000 per year for your ideas – with this amount, we support the passions and voluntary actions of our workers

  • Attractive benefits package – private healthcare, MyBenefit platform, car discounts and more

  • Comfortable workplace – class A offices or remote work

Recruitment stages

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