Oferta pracy

IT Supporter

DSV ISS

DSV ISS

Taśmowa 10

Mokotów

Warszawa

Your responsibilities

  • Providing 1st level support on application myDSV to internal and external users located worldwide.

  • Fulfilling KPI’s and being responsible for assigned tasks and following up in line with the SLA.

  • Servicing the chat and phone support as per assigned work schedule.

  • Registering all incoming mails, calls and incidents.

  • Documenting in details the incidents and troubleshooting steps taken.

  • Optimizing the usage of myDSV services through identifying potential for improvement and communicating this to developers and product owners

  • Supporting across divisional functions.

  • Participating in ad-hoc projects allocated by Management and completing them within agreed timeframes.

  • 2nd Level support on application Routing Engine

  • Support embedded PowerBI customer reporting

  • Daily usage of various tools (Jenkins, Jira, KeyCloak, Kibana, MS Dynamics, Lightwell etc.)

  • Cooperation with other global support teams.

Our requirements

  • Experience in customer service,

  • Experience with application support,

  • Knowledge and interest in how to support a customer in the best way,

  • Bachelor’s or master’s degree in Logistics or IT

  • Advanced spoken and written English skills

  • Strong communication and organization skills

  • Solution-oriented approach

  • Ability to act as a team player in a virtual community

  • Experience within freight forwarding is a plus

What we offer

  • Employment contract

  • Buddy

  • Comprehensive onboarding program

  • Internal training catalogue and e-learning platform

  • Culture of feedback

  • Internal transition program

  • Scandinavian work culture

  • Work-life Harmony

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • corporate gym

  • christmas gifts

  • charity initiatives

  • modern & ergonomic eco-office

  • bike parking

  • electric vehicle charging stations

  • canteen

Recruitment stages
1

CV Analysis

2

Telephone contact

3

1st Recruitment meeting

4

Tests (optional)

5

2nd Recruitment meeting (optional)

6

Feedback

Take a 360-degree Virtual Tour of the DSV ISS Office

  • https://social.dsv.com/2QS

DSV ISS

DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.

DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.

DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.

We provide global IT services within areas like: Service Desk, Network, EDI, SAP, WMS, Software Development, Corporate Integration, Citrix.

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