sharing the costs of sports activities
- Taśmowa 10, Mokotów, WarszawaWarszawa, Masovian
- offer expired 16 days ago
- contract of employment
- specialist (Mid / Regular)
- remote recruitment
Providing 1st level support on application myDSV to internal and external users located worldwide.
Fulfilling KPI’s and being responsible for assigned tasks and following up in line with the SLA.
Servicing the chat and phone support as per assigned work schedule.
Registering all incoming mails, calls and incidents.
Documenting in details the incidents and troubleshooting steps taken.
Optimizing the usage of myDSV services through identifying potential for improvement and communicating this to developers and product owners
Supporting across divisional functions.
Participating in ad-hoc projects allocated by Management and completing them within agreed timeframes.
2nd Level support on application Routing Engine
Support embedded PowerBI customer reporting
Daily usage of various tools (Jenkins, Jira, KeyCloak, Kibana, MS Dynamics, Lightwell etc.)
Cooperation with other global support teams.
Experience in customer service,
Experience with application support,
Knowledge and interest in how to support a customer in the best way,
Bachelor’s or master’s degree in Logistics or IT
Advanced spoken and written English skills
Strong communication and organization skills
Ability to act as a team player in a virtual community
Experience within freight forwarding is a plus
What we offer
Comprehensive onboarding program
Internal training catalogue and e-learning platform
Culture of feedback
Internal transition program
Scandinavian work culture
private medical care
sharing the costs of foreign language classes
modern & ergonomic eco-office
electric vehicle charging stations
1st Recruitment meeting
2nd Recruitment meeting (optional)
Take a 360-degree Virtual Tour of the DSV ISS Office
DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.
DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.
DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.
We provide global IT services within areas like: Service Desk, Network, EDI, SAP, WMS, Software Development, Corporate Integration, Citrix.