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IT Technical Support - Desktop Analyst

  • Katowice, śląskie
  • Specjalista
  • 2019-06-04

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    IT Technical Support - Desktop Analyst

    Miejsce pracy: Katowice

    Who are we looking for?

    Before you start our induction training we will check if you:

    • are well motivated team player with ability to work under pressure and in changing environment
    • are able to work with minimum supervision and perform under pressure to tight deadlines
    • are able to work effectively and flexibly in a small team
    • have well structured multi-tasking skill
    • have attention to details
    • have proactive and ‘can do’ attitude


    • Good English language skills (B2)
    • Excellent knowledge of Windows 7 and Windows 10
    • Good knowledge of MS Office 365
    • Basic knowledge of and experience in troubleshooting networking issues
    • Basic knowledge of Active Directory
    • Basic knowledge of Microsoft Server systems
    • Experience in customer care
    • Basic ITIL knowledge
    • Willing to work in shifts during regular office opening hours
    • Willing to work outside office opening hours by occasion
    • Willing to travel to other office locations

    Nice to have:

    • At least BSc degree in ITC or similar
    • IT Hardware knowledge
    • Apple Mac OS knowledge is a plus

    What will you do?

    • 1st and 2nd level Helpdesk for users (supported hardware, software, applications & tools)
    • Onsite (Hand/Eyes) support contact for Projects, Service Desk and other teams
    • Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc)
    • REMEDY (ITSM) call registration or other ticket registration system
    • H/W break fix and maintenance
    • Paperwork for asset & finance management
    • PC preparations (W’10 incl. MS Office build, configuration) and startup training (provisioning) to new users
    • PC and PC supply provisioning


    Who will you be working with?

    We are divided into six cities, but despite that we are working as a one team, supporting each other in daily activities, in friendly and partnership-based atmosphere. Within this team you will have an opportunity to support local IT infrastructure and cooperate with other support teams across the world.


    What we offer?


    • Working with great people and in legendary atmosphere
    • No formal dress code
    • Annual family picnics
    • Unforgettable integrational events
    • Employee volunteering opportunities and interesting CSR projects
    • We value and respect diversity in terms of gender, nationality, roles, age, interests
    • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
    • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball


    • Development in expert or leader competencies
    • Broad training offer with possible co-funding
    • Access to Harvard Business Review knowledge base
    • Introduction plan for new employees and Buddy Initiative
    • A wide range of instructor-led and e-learning trainings
    • Co-financing for post-graduate studies and courses
    • Many companies under one roof / internal headhunters
    • Internal development events: conferences, meetings, communities


    • Contract of employment for an indefinite period
    • Bonuses, including those for new employees recommendation
    • Additional life insurance
    • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
    • Disability inclusion, assistive technologies, reasonable accommodations
    • Private medical care for you and your family
    • Bicycle parking and carpooling options
    • Free coffee, water, milk and wide range of teas
    • Anti-smog plants in offices
    • Car leasing

    About us

    Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.