Oferta pracy

IT Technician Client Services

Vattenfall IT Services Poland Sp. z o.o. O firmie

Vattenfall IT Services Poland Sp. z o.o.

Tadeusza Gruszczyńskiego 2

Gliwice

The Vattenfall Group has slightly more than 20,000 employees. Vattenfall’s core markets are Sweden, Germany and the Netherlands. The Group also conducts business in Belgium, Denmark, Finland, Poland and the UK. The Parent Company, Vattenfall AB, is 100%-owned by the Swedish state.

Vattenfall IT is the internal provider of IT infrastructure services for the entire Vattenfall Group.
It is an international shared service centre, providing efficient and reliable IT services and support to the Vattenfall Group. Some 1 200 people in Denmark, Finland, Germany, Poland and Sweden work for us. We are now looking for an IT Technician Client Services – IT Service Desk support in Gliwice.

IT Technician Client Services

Responsibilities:

  • IT support for internal users with their IT related operations: accessibility, usability, hardware and software related issues
  • Dealing with phone, selfservice portal and email incidents and requests from IT users within whole Vattenfall
  • Analyse and remotely resolve simple and complex incidents and requests
  • Identify, diagnose and resolve problems together with other support teams
  • Participate in projects
  • Follow the implemented processes (ITIL) and internal routines
  • Contribute to continuous improvement of our daily work

Requirements:

An IT Technician has a thorough understanding of client related issues, but is also able to troubleshoot issues together with client development, network, datacenter or application teams.

  • very high degree of customer orientation and cooperation as well as very good communication skills
  • very good English skills, both written and spoken
  • very good German or Swedish skills are highly welcome
  • experience in customer support is an asset
  • basic IT knowledge
  • ability to work independently in an international team, but also able to organize/coordinate work with others
  • pro-active behavior, take initiatives to improve our daily work
  • willingness to travel internationally


Offer:

  • contract of specific work (contract of mandate) for the definite period of time (until end of March 2021)
  • job in an international environment and a young, dynamic team with ambitious yet realistic goals fostered by team spirit and open communication
  • opportunity for professional development
  • excellent work atmosphere
  • attractive salary adequate to the skills and experience

Interested? Send your CV by "Aplikuj teraz" button.

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