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Italian and English L 1.5 Service Desk Agent

Transcosmos Poland sp. z o.o.

  • Podlaskie

  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self service Portal) in Italian language

  • Provide high level professional IT services in an efficient manner

  • Maintain a quality business relationship with all customers

  • To take ownership of user tickets or problems and be proactive when dealing with user issues

  • To log all calls/chats/email in the ticket logging system and document all actions performed related to the ticket

  • Support users in the use of computer equipment by providing necessary training and advice

  • To allocate more complex calls to the relevant IT Support team member

Our requirements

  • At least 6 months IT Service Desk experience

  • Good technical troubleshooting skills

  • English: B2 level or above (both written and oral)

  • Italian language skills: C1 (both written and oral)

  • Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels

  • Experience of using tickets logging systems

  • Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers

  • Good understanding of PC hardware set-up and configuration.

  • Excellent problem solving skills

  • Ability to apply creativity to resolving incidents/requests

What we offer

  • Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:

  • Direct employment contract for an indefinite period

  • Benefit platform

  • Training opportunities

  • Diverse and friendly work atmosphere

  • Work from the comfort of your home

  • Local and global career progression opportunities

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • remote work opportunities