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Italian Customer Support Agent

  • Kraków, małopolskie
  • Specjalista
  • 22.05.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    DataFeedWatch is a Data Feed Optimization tool for web shops that enables merchants to advertise their products on Google Shopping or Comparison Shopping Channels.
    We are an international company with headquarters in Silicon Valley in the U.S. and offices in Krakow and Amsterdam. With double-digit growth, we would like to expand the Business Development team in our Krakow office.
    Italian Customer Support Agent
    Workplace: Kraków


    Our Customer Service Agents truly represent our company. They are the ones communicating with our customers and helping them with their every question. They are the ones that will make our customers feel good about our company.


    Our Agents are also Online Marketers. They need to be able to advise our customers on the entire online marketing process. How to create a feed that works best on the shopping channels, how to optimize a campaign on Google, how to market in different countries, etc.


    A Customer Service Agent is constantly communicating with our customers and our developers on a wide variety of topics:

    • Demo and sell our services to interested potential customers
    • Detecting technical issues before the customer even knows about it
    • Solve and communicate about problems that customers experience
    • Advise customers on how to create data feeds
    • Advise customers on how to create and manage campaigns on Google and other channels

    Agents are communicating via email, chat and on the phone.


    We want people to join our team full-time. Mr. or Mrs. Right would meet the following expectations:

    • ATTITUDE. Attitude is everything. You want to help people. You go the extra mile to make sure that the customer is happy. You like to communicate. Our customer is your customer.
    • ITALIAN. Your Italian (written and spoken) is very good. Ideally, it’s ‘native’, but at least more than good enough to communicate with Italian companies. You need to speak enough English to communicate with other people in the company.
    • INVESTIGATIVE. Many customer queries are like solving a puzzle. It takes creativity and analysis to create a good feed or an advertising campaign.
    • FLEXIBILITY. You switch between activities 100x per day. You have 3 chat conversations at the same time. You work on tech-problems, marketing campaigns, and sales. Never a dull moment, but you gotta be flexible.

    That is right: we are open to any background, education or experience. We will teach you everything you need to know. Any interest or experience in eCommerce or Online Marketing is helpful, but the main issue is: Do you have what it takes?


    There are many reasons why this job may be what you are looking for:

    • You will learn a lot about eCommerce & Online Marketing
    • You will work in a very hip and happening industry
    • You like International stuff
    • You will be part of a team of young developers and marketers
    • You like variation
    • You get a Free Lunch every day!
    • You like to communicate

    Salary: 3000 – 6000 PLN/month

    If you think you will like this job, please send your CV in English via Aplikuj button and attach following disclaimer:

    “I hereby consent to my personal data being processed by Wordwatch Inc. for the purpose of considering my application for the vacancy advertised as Portuguese Customer Support Agent and for the future recruitment purposes”.
    “Wyrażam zgodę na przetwarzanie moich danych osobowych przez Wordwatch Inc. w celu prowadzenia rekrutacji na aplikowane przeze mnie stanowisko. Wyrażam również zgodę na przetwarzanie moich danych osobowych w celu prowadzenia przyszłych rekrutacji przez wyżej wskazaną firmę.”
    We need YOU! 
    Join a market leader in online marketing software and be part of our growth!