AirHelp Poland Sp. z o.o.

Italian Junior Specialist in Customer Support

AirHelp Poland Sp. z o.o.O firmie

AirHelp Poland Sp. z o.o.

aleja Grunwaldzka 472C

Gdańsk

Grafika górna

About us: 

AirHelp is the world’s largest organization specializing in air passenger rights, helping travelers get compensation for delayed or canceled flights and in instances of denied boarding. We take care of passengers' claims, develop innovative legal technology, educate travelers, and push for the growth and enforcement of air passenger rights worldwide. To date, AirHelp has aided more than 16 million people, is available globally, and has over 700 team members. We are here to help.

AirHelp is, always has been, and always will be an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all.

(Italian) Junior Specialist in Customer Support
Work Place: Gdańsk

We are looking for a Italian-speaking Junior Specialist in Customer Support.

Are you a born problem solver? Do you love the satisfaction of helping others, who don’t know their rights? Join our multicultural (25 nationalities and counting!) Operations Team and help air passengers all around the world with their delayed, canceled, or overbooked flights. Be the superhero they need! Learn more about our team here

Why AirHelp: 

  • Full-time employment contract.
  • Stable working hours (no shifts).
  • Possibility to develop your career in an ambitious, international environment and make an impact on AirHelp’s future.

As a Junior Specialist in Customer Support you will be the first point of contact for air passengers. In this role, you will have a direct impact on the satisfaction of air travelers by assuring that their questions are responded to in a timely and professional manner. You will be supported by our proprietary technology that automates most repetitive tasks.

In detail, your goal will be to: 

  • Support air passengers during the claim-handling process, analyze their queries, and provide appropriate actions.
  • Respond to inquires via email, phone, chat, and social media channels in an authentic, human way. 
  • Use your legal knowledge (we will provide you with relevant trainings) to advise and help air travelers.
  • Escalate feedback and complaints in order to improve their experience.
  • Assist other departments to ensure a seamless air passenger experience.

Ideally, you can demonstrate: 

  • Very good command of Italian and English (both spoken and written.)
  • Strong attention to detail.
  • Ability to work in a fast-paced environment.
  • Team player with a positive, constructive attitude towards solving problems.
  • Open to new experiences, eager to learn, and ready to acquire new information about changing procedures at a fast pace. 
  • Ability to follow procedures.

Sounds good? 

Learn more about our recruitment process and how to best prepare for your interview.

Grafika mid

Benefits

 

  • Private Health Care
  • Employment Contract
  • Subsidized Lunches
  • Free Soft Drinks and Fruits
  • Good Location
  • Internal Training/ Development Programs
  • Latest Technology
  • Additional Benefits (Multisport Card, etc.)

Join us and get ready for the ride of a lifetime!

Subject to art. 6 section 1 letter a of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ) by applying I hereby give the consent to process my personal data included in my job offer for this and future recruitment processes commenced by Airhelp Poland sp. z o.o., with its seat in Gdansk, Al. Grunwaldzka 472C.
Grafika górna
facebook instagram

About us: 

AirHelp is the world’s largest organization specializing in air passenger rights, helping travelers get compensation for delayed or canceled flights and in instances of denied boarding. We take care of passengers' claims, develop innovative legal technology, educate travelers, and push for the growth and enforcement of air passenger rights worldwide. To date, AirHelp has aided more than 16 million people, is available globally, and has over 700 team members. We are here to help.

AirHelp is, always has been, and always will be an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all.

(Italian) Junior Specialist in Customer Support

We are looking for a Italian-speaking Junior Specialist in Customer Support.

Are you a born problem solver? Do you love the satisfaction of helping others, who don’t know their rights? Join our multicultural (25 nationalities and counting!) Operations Team and help air passengers all around the world with their delayed, canceled, or overbooked flights. Be the superhero they need! Learn more about our team here

Why AirHelp: 

  • Full-time employment contract.
  • Stable working hours (no shifts).
  • Possibility to develop your career in an ambitious, international environment and make an impact on AirHelp’s future.

As a Junior Specialist in Customer Support you will be the first point of contact for air passengers. In this role, you will have a direct impact on the satisfaction of air travelers by assuring that their questions are responded to in a timely and professional manner. You will be supported by our proprietary technology that automates most repetitive tasks.

In detail, your goal will be to: 

  • Support air passengers during the claim-handling process, analyze their queries, and provide appropriate actions.
  • Respond to inquires via email, phone, chat, and social media channels in an authentic, human way. 
  • Use your legal knowledge (we will provide you with relevant trainings) to advise and help air travelers.
  • Escalate feedback and complaints in order to improve their experience.
  • Assist other departments to ensure a seamless air passenger experience.

Ideally, you can demonstrate: 

  • Very good command of Italian and English (both spoken and written.)
  • Strong attention to detail.
  • Ability to work in a fast-paced environment.
  • Team player with a positive, constructive attitude towards solving problems.
  • Open to new experiences, eager to learn, and ready to acquire new information about changing procedures at a fast pace. 
  • Ability to follow procedures.

Sounds good? 

Learn more about our recruitment process and how to best prepare for your interview.

Benefits

 

  • Private Health Care
  • Employment Contract
  • Subsidized Lunches
  • Free Soft Drinks and Fruits
  • Good Location
  • Internal Training/ Development Programs
  • Latest Technology
  • Additional Benefits (Multisport Card, etc.)

Join us and get ready for the ride of a lifetime!

Subject to art. 6 section 1 letter a of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ) by applying I hereby give the consent to process my personal data included in my job offer for this and future recruitment processes commenced by Airhelp Poland sp. z o.o., with its seat in Gdansk, Al. Grunwaldzka 472C.

Ogłoszenie archiwalne