Pracuj.plDo you speak Italian and English at a very good level? Are you a graduate of IT studies? Apply and become an Italian Service Desk Agent for our client!
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyItalian service desk agent [remote work]
Randstad Polska Sp. z o.o.
Warszawa, mazowieckie
- ogłoszenie wygasło 2 miesiące temu
- Specjalista (Mid / Regular)
Italian service desk agent [remote work]Numer ref.: /525/03/2022/NL/122710
your tasks
- provide 1st line technical support; answering support queries via phone and email
- maintain a high degree of customer service for all support queries and adhere to all service management principles
- take ownership of user tickets or problems and be proactive when dealing with user issues
- log all calls/chats/emailing in the ticket logging system and document all actions performed related to the ticket
- respond to enquiries from clients and help them resolve their hardware or software problems
- continuously monitor incoming customer contacts including those made by any of the media available to customers
- continuously monitor outstanding calls or tickets and ensure that provision is made in case of your absence
- support users in the use of computer equipment by providing necessary training and advice
- allocate more complex calls to the relevant IT Support team member
- ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by the company and customers
- identify any service-related issues and escalate to the Team Leader
- provide assistance with ad hoc tasks from Team Leader or SDM that will help fulfill service delivery
what we expect
- IT Service Desk experience - nice to have
- good technical troubleshooting skills
- University-level education
- very good English (min. B2 level), fluent Italian language skills both written and oral
- excellent customer service skills
- excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
- experience of using tickets logging systems - nice to have
- strong knowledge of Microsoft-based operating systems and peripherals - such as desktop and network printers/copiers
- experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
- experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel, and MS PowerPoint – at least to version of Office 2010
- good understanding of PC hardware setup and configuration
- good personal organisational skills
- very good attention to detail
- ability to empathize with customers
- ability to effectively gauge the urgency of incidents/requests
- ability to build effective working relationships at all levels
- excellent problem-solving skills
- ability to apply creativity to resolving incidents/requests
what we offer
- 100% remote work
- attractive salary
- system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)
- multi-lingual working environment
Agencja zatrudnienia – nr wpisu 47
Ogłoszenie archiwalne