(ITID Client Services) Mobile Fulfilment Specialist

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

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HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42A

Kraków

HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations.

 

Currently, we are looking for a candidate for the position of:

(ITID Client Services)
Mobile Fulfilment

Overview

This role resides in IT Infrastructure Delivery (ITID) Mobile Operations.

Mobile Operations are responsible for all day to day activities with deploying, maintaining and running the Mobile Service of HSBC’s corporate-owned and Bring Your Own Device (BYOD) solutions to smart phones and tablets. This takes the form of in depth technical work maintaining and running the server environment, working with users and support teams to ensure the appropriate level of communications and support is provided and also working with our Venders, Partners and Carriers mainlining the contractual relationships.

In 2020 we are working to migrating existing resource to a centralised location so initial work will be to complete knowledge transfer from other HSBC locations

Key Accountabilities:

  • Work within the Mobile Operations team providing 3rd level support of said products, thought leadership, technical documentation, verbal and written communication, financial management
  • Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
  • Maintain an agile mind-set by adopting the practices and processes identified
  • Understand and follow the ITID strategy and vision and also the Product Management direction
  • Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
  • As assigned: Be responsible for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management
  • Work collaboratively with staff within the platform to identify and agree improvement opportunities

Requirements:

  • Experience of working as part of an agile infrastructure support team
  • Interpersonal skills – demonstrate good judgement, assertiveness and a good level of communication
  • Ability to articulate complex technical issues concisely
  • Deep knowledge of Apple iOS, Android, Android Enterprise, smartphone manufacturers (e.g., Google, Samsung, Apple, etc), BlackBerry UEM, BlackBerry Work, BlackBerry Access, Managed Play Store, smartphone configuration, mobile security, mobile asset management, BES
  • Experience of associated technology areas: MDM and UEM technologies, Office 365, telecommunications and networking, carrier networks, Apple DEP/VPP, Azure Active Directory
  • Knowledge of Lean Sigma practices
  • Needs to be resourceful and demonstrate innovation
  • Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
  • Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines
  • Respectful of different cultures, working with colleagues from across all the globe
  • Minimum Intermediate English required

We offer:

  • Stable job in professional team
  • Interesting path of career in an international organization
  • Consistent scope of responsibilities
  • Private health care, employees’ benefits
  • Possibility of remote working
  • Commutable office location
  • Casual dress code
  • Cultural exchange

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

Applications sent to us will be taken into consideration only if they include the following statement: 

I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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