HSBC Service Delivery (Polska) Sp. z o.o.

(ITID Client Services) Windows Desktop Operations SME

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42

Kraków

HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organizations. Currently, we are looking for a candidate for the position of:

(ITID Client Services)
Windows Desktop Operations SME
Location: Kraków

Overview

This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile pods within the End User as a Platform (EUaaS) area, specifically the Desktop pod which will cover Windows based products. The intent of these new pods is to increase the infrastructure automation provided to HSBC staff and to deliver infrastructure products and services in an agile manner.

The Desktop Operations SME role will work within the pod to achieve the strategic aims of ITID and the EUaaS platform by helping deliver and manage products and services in an agile manner. The role will take direction from the defined pod leader or assigned team leader and will be expected to work closely with other members of the pod. Whilst it will have no formal line management duties, it will be expected that the role will provide guidance to the more junior members of the team and pod.

Key Accountabilities:

  • Work within the Desktop pod, covering some or all of: Agile development of Windows Desktop Infrastructure related products, 3rd level support of said products, thought leadership, technical documentation, verbal and written communication, financial management
  • Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
  • Maintain an agile mind-set by adopting the practices and processes identified as being required for our new pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
  • Understand and follow the ITID strategy and vision and also the Product Management direction
  • Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
  • As assigned: Be responsible for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management
  • Work collaboratively with staff within the platform to identify and agree improvement opportunities

Requirements:

  • At least 5-10 years of experience working in support areas of Windows
  • Experience working in large-scale multinational companies
  • Experience of working as part of an agile team or an Operations team
  • Interpersonal skills – demonstrate good judgement and a good level of communication. Ability to articulate complex technical issues concisely.
  • Knowledge of Windows environments, Windows OS, Windows Controls and policies
  • Experience of associated technology areas: Microsoft Office, browsers (Safari, IE, Chrome), Java, Mac security models and tooling, identity and access management tooling, Active Directory, Workspace One
  • Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
  • Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines
  • Respectful of different cultures, working with colleagues from across all the globe

We offer:

  • Stable job in professional team
  • Interesting path of career in an international organization
  • Consistent scope of responsibilities
  • Private health care, employees’ benefits
  • Possibility of remote working
  • Commutable office location – Kapelanka street
  • Casual dress code
  • Cultural exchange

 

You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

 

HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organizations. Currently, we are looking for a candidate for the position of:

(ITID Client Services)
Windows Desktop Operations SME

Overview

This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile pods within the End User as a Platform (EUaaS) area, specifically the Desktop pod which will cover Windows based products. The intent of these new pods is to increase the infrastructure automation provided to HSBC staff and to deliver infrastructure products and services in an agile manner.

The Desktop Operations SME role will work within the pod to achieve the strategic aims of ITID and the EUaaS platform by helping deliver and manage products and services in an agile manner. The role will take direction from the defined pod leader or assigned team leader and will be expected to work closely with other members of the pod. Whilst it will have no formal line management duties, it will be expected that the role will provide guidance to the more junior members of the team and pod.

Key Accountabilities:

  • Work within the Desktop pod, covering some or all of: Agile development of Windows Desktop Infrastructure related products, 3rd level support of said products, thought leadership, technical documentation, verbal and written communication, financial management
  • Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
  • Maintain an agile mind-set by adopting the practices and processes identified as being required for our new pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
  • Understand and follow the ITID strategy and vision and also the Product Management direction
  • Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
  • As assigned: Be responsible for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management
  • Work collaboratively with staff within the platform to identify and agree improvement opportunities

Requirements:

  • At least 5-10 years of experience working in support areas of Windows
  • Experience working in large-scale multinational companies
  • Experience of working as part of an agile team or an Operations team
  • Interpersonal skills – demonstrate good judgement and a good level of communication. Ability to articulate complex technical issues concisely.
  • Knowledge of Windows environments, Windows OS, Windows Controls and policies
  • Experience of associated technology areas: Microsoft Office, browsers (Safari, IE, Chrome), Java, Mac security models and tooling, identity and access management tooling, Active Directory, Workspace One
  • Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
  • Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines
  • Respectful of different cultures, working with colleagues from across all the globe

We offer:

  • Stable job in professional team
  • Interesting path of career in an international organization
  • Consistent scope of responsibilities
  • Private health care, employees’ benefits
  • Possibility of remote working
  • Commutable office location – Kapelanka street
  • Casual dress code
  • Cultural exchange

 

You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

 

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