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(ITID COO) Business Analyst Management Information

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42


Business Analyst Management Information

Role purpose

The candidate will partner up with key senior management within the business to understand the projects requesting spend on behalf of ITID. This role’s interest is on behalf of ITID, providing a clear understanding the affordability of the projects and supply ITID has for both FTE and equipment to meet the demand requested by the businesses. The candidate will need to be self-sufficient with strong communication skills to be able to work and negotiate with senior management for proficient funding and timing of projects.

Key Accountabilities:

  • Support ITID Transformation Team in developing and driving strategic target operating model for ITID management
  • Collecting and justifying financial and non-financial data to prepare monthly Management Information
  • Partnering across the organization, forming strong relationships with key teams to drive the strategy and roadmap forward
  • Ability to apply complex cross departmental processes to business strategies
  • Uses analysis and drives solutions to solve complex operations, systems related and/or customer issues with possible financial risk
  • Compile, analyse and interpret data to make strategic and tactical recommendations for the future support model for teams involved with forecasting on behalf of the business and ITID
  • Define process improvements options, determine optimal solutions through tactical and strategic recommendations, may involve new policies, procedures and technology solutions
  • Assist cross functional/virtual teams in strategize, plan and execute a variety of programs, services and initiatives that are significant in scope, complexity and risk
  • Compile, analyse and interpret data to make strategic and tactical recommendations for the future support model for business COO and ITID teams
  • Use analysis to solve complex operational, systems related and/or customer issues with possible financial risk; apply complex cross departmental processes to business strategies
  • Act as liaison between various business COO and ITID teams, representing the process remediation work stream. This will involve communicating with senior management, by presenting recommendations in a meaningful format and lead change efforts


  • 5+ years of experience in one or a combination of the following: project management, finance, business operations, strategic planning within IT Infrastructure environment
  • High analitycal skills, MS Excell and PowerPoint advanced skills is a must
  • Strong knowledge and understanding of the financial, operational, technical and regulatory drivers impacting a complex and dynamic global technology environment
  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
  • Experience with IT strategic planning, governance and management
  • Experience identifying key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution
  • Ability to manage large-scale initiatives including stakeholders across business and technical teams
  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Experience developing and executing communication strategies by collaborating with large, matrixed teams
  • Ability to deliver concise time critical information to all levels of management, technology and business teams

We offer:

  • Interesting path of career in an international organization
  • Consistent scope of responsibilities
  • Private health care, employees’ benefits
  • Possibility of remote working
  • Commutable office location
  • Casual dress code
  • Cultural exchange

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

You'll achieve more when you join HSBC.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
Applications sent to us will be taken into consideration only if they include the following statement:

I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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