HSBC Service Delivery (Polska) Sp. z o.o.

(ITID CS) Office Engineer

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42

Kraków

HSBC Service Delivery (Polska) Sp. z.o.o. is a part of the HSBC Group. Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC's international network comprises around 4400 offices in over 71 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. HSBC provides a comprehensive range of financial services to around 47 million customers. We are looking for candidate for the position of:

(ITID CS)
Office Engineer
Location: Kraków

Overview

This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile engineering pods within the End User as a Platform (EUaaS) platform, specifically the Office pod. The intent of these new engineering pods is to provide a first-class user experience to HSBC staff, adding increased levels of automation and cloud-based management to our EUaaS platform. Our ambition is to deliver an industry-leading platform: Highly automated, highly self-service, highly secure, highly resilient, and highly mobile. We will do this by developing world-class automation and integrating with the wider HSBC infrastructure environment, through the activities of the agile engineering pods.

The Office engineering pod will focus on the Microsoft Office product and associated technologies, both on premise (e.g., Office 2013, Office 2016, etc) and cloud-based (i.e., Office365). It will define the configuration of the product (working with HSBC’s Cybersecurity team as needed), be the control point for the plug-ins and add-ons identified by other engineering pods, develop automation and/or infrastructure tools to enhance the product, and be and be accountable for all engineering changes to the Office suite. Whilst not currently in plan, remit might also extend out to competitor products (e.g., Google Docs).

In 2020 we are expecting all engineering pods to be in setup mode so the focus will be to complete knowledge transfer from other HSBC locations and initiating the various streams of work that will deliver extra levels of automation whilst moving to a more agile way of working. An appropriate agile way-of-working will be implemented, likely to be Scrum or Kanban.

The Office Engineer role will work within the pod to achieve the strategic aims of ITID and the EUaaS platform by delivering products and services in an agile manner. The role will take direction from the defined pod leader or assigned team leader and will be expected to work closely with other members of the pod.

Key Accountabilities:

  • Work within the Office engineering pod, covering some or all of: Agile development of Office and related products, 3rd level support of said products, thought leadership, technical documentation, verbal and written communication, financial management
  • Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
  • Maintain an agile mind-set by adopting the practices and processes identified as being required for our new engineering pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
  • Understand and follow the ITID strategy and vision and also the Product Management direction
  • Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
  • As assigned: Be responsible for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management
  • Work collaboratively with staff within the platform to identify and agree improvement opportunities

Impact on the Business/Function

  • Support the influencing of senior stakeholders (CIO, COO, CEOs) and business partners, building strong relationships to ensure consensus and influence change outcomes. Fosters open and honest communication which anticipates stakeholder expectations
  • Reacting to delivery challenges, maintaining product quality, systems stability and availability
  • Delivering continuous improvement to ITID

Customers / Stakeholders

  • Ensures close and effective working relationships with all Engineering Pods Operations, Product Management and Global Fulfilment.
  • Builds trusted relationships across pod boundaries, with other functional areas and across Technology and HOST
  • Appropriate escalation of information to appropriate management

Leadership & Teamwork

  • Actively be part of a learning culture, performing collaboration and cross-functional working
  • Develop personal critical skillsets
  • Actively manages own career path within the guidelines set out by HSBC
  • Is part of an environment that supports diversity, inclusion which reflects the Technology Manifesto behaviours

Operational Effectiveness & Control

  • Ensures appropriate oversight mechanisms and high standards of internal control
  • Build collaborative relationships, defines and atriculate to stakeholdres the targeted benefits for organisational change intervention. Communicate changes in policy and governance effectively, reinforcing risk processes within the team
  • Leads the development of metrics to track and measure the delivery and impact of engagement programmes, sharing insights with the       Cybersecurity leadership team
  • Enhances operational controls through constructive identification and challenging of issues
  • Ensure adherence to all set governance and policies

Management of Risk (Operational Risk / FIM requirements)

  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation
  • This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and Culture, adhering to HSBC risk policies and procedures, including notification and escalation of any concerns, and taking required action in relation to points raised by audit and/or external regulators
  • The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required
  • Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite
  • The jobholder will ensure the fair treatment (service excellence) of our customers is at the heart of everything we do, both personally and as an organisation

Observation of Internal Controls (Compliance Policy / FIM requirements)

  • The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures
  • The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
  • The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators

Requirements:

Job Dimensions

  • Office Engineering pod has 12 staff
  • Word, Excel, PowerPoint and Outlook are deployed to over a third of a million endpoints globally

Job Context

  • Flexibility and adaptability – this job will have constantly changing priorities and tasks that are unpredictable, wide ranging, complex, and time sensitive
  • Attention to product quality and the highest level of service provision
  • Staying abreast of external developments in the general area of Microsoft Office, global regulation and competitor activity.       Proactive identification of issues and initiation of structured discussions with the key stakeholders, maintaining alignment to deliver against the ITID strategy and goals
  • Put the customer first – ensure our internal and external customers are always considered in all decisions made

Skills / Experience

  • Experience of working as part of an agile infrastructure development team
  • Interpersonal skills – demonstrate good judgement, assertiveness and a good level of communication.
  • Ability to articulate complex technical issues concisely.
  • Knowledge of Microsoft Office 365, Office 2013, Office 2016, Office configuration via GPOs, Windows Scripting, .Net
  • Experience of associated technology areas: Microsoft Windows 10, Apple Mac OS X, Windows security models and tooling, identity and access management tooling
  • Familiarity with some of the following: Agile software development, PHP, Perl, SQL. HTML, CSS, RESTful APIs, single sign on, LDAP, design patterns, design-driven development, continuous deployment, application security, continuous integration, and incremental design
  • Knowledge of Lean Sigma practices
  • Needs to be resourceful and demonstrate innovation
  • Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
  • Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines
  • Respectful of different cultures, working with colleagues from across all the globe
  • Minimum Intermediate English required

We offer:

  • Stable job in professional team
  • Interesting path of career in an international organization
  • Consistent scope of responsibilities
  • Private health care, employees’ benefits
  • Possibility of remote working
  • Commutable office location – Kapelanka street
  • Casual dress code
  • Cultural exchange

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

HSBC Service Delivery (Polska) Sp. z.o.o. is a part of the HSBC Group. Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC's international network comprises around 4400 offices in over 71 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. HSBC provides a comprehensive range of financial services to around 47 million customers. We are looking for candidate for the position of:

(ITID CS)
Office Engineer

Overview

This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile engineering pods within the End User as a Platform (EUaaS) platform, specifically the Office pod. The intent of these new engineering pods is to provide a first-class user experience to HSBC staff, adding increased levels of automation and cloud-based management to our EUaaS platform. Our ambition is to deliver an industry-leading platform: Highly automated, highly self-service, highly secure, highly resilient, and highly mobile. We will do this by developing world-class automation and integrating with the wider HSBC infrastructure environment, through the activities of the agile engineering pods.

The Office engineering pod will focus on the Microsoft Office product and associated technologies, both on premise (e.g., Office 2013, Office 2016, etc) and cloud-based (i.e., Office365). It will define the configuration of the product (working with HSBC’s Cybersecurity team as needed), be the control point for the plug-ins and add-ons identified by other engineering pods, develop automation and/or infrastructure tools to enhance the product, and be and be accountable for all engineering changes to the Office suite. Whilst not currently in plan, remit might also extend out to competitor products (e.g., Google Docs).

In 2020 we are expecting all engineering pods to be in setup mode so the focus will be to complete knowledge transfer from other HSBC locations and initiating the various streams of work that will deliver extra levels of automation whilst moving to a more agile way of working. An appropriate agile way-of-working will be implemented, likely to be Scrum or Kanban.

The Office Engineer role will work within the pod to achieve the strategic aims of ITID and the EUaaS platform by delivering products and services in an agile manner. The role will take direction from the defined pod leader or assigned team leader and will be expected to work closely with other members of the pod.

Key Accountabilities:

  • Work within the Office engineering pod, covering some or all of: Agile development of Office and related products, 3rd level support of said products, thought leadership, technical documentation, verbal and written communication, financial management
  • Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
  • Maintain an agile mind-set by adopting the practices and processes identified as being required for our new engineering pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
  • Understand and follow the ITID strategy and vision and also the Product Management direction
  • Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
  • As assigned: Be responsible for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management
  • Work collaboratively with staff within the platform to identify and agree improvement opportunities

Impact on the Business/Function

  • Support the influencing of senior stakeholders (CIO, COO, CEOs) and business partners, building strong relationships to ensure consensus and influence change outcomes. Fosters open and honest communication which anticipates stakeholder expectations
  • Reacting to delivery challenges, maintaining product quality, systems stability and availability
  • Delivering continuous improvement to ITID

Customers / Stakeholders

  • Ensures close and effective working relationships with all Engineering Pods Operations, Product Management and Global Fulfilment.
  • Builds trusted relationships across pod boundaries, with other functional areas and across Technology and HOST
  • Appropriate escalation of information to appropriate management

Leadership & Teamwork

  • Actively be part of a learning culture, performing collaboration and cross-functional working
  • Develop personal critical skillsets
  • Actively manages own career path within the guidelines set out by HSBC
  • Is part of an environment that supports diversity, inclusion which reflects the Technology Manifesto behaviours

Operational Effectiveness & Control

  • Ensures appropriate oversight mechanisms and high standards of internal control
  • Build collaborative relationships, defines and atriculate to stakeholdres the targeted benefits for organisational change intervention. Communicate changes in policy and governance effectively, reinforcing risk processes within the team
  • Leads the development of metrics to track and measure the delivery and impact of engagement programmes, sharing insights with the       Cybersecurity leadership team
  • Enhances operational controls through constructive identification and challenging of issues
  • Ensure adherence to all set governance and policies

Management of Risk (Operational Risk / FIM requirements)

  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation
  • This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and Culture, adhering to HSBC risk policies and procedures, including notification and escalation of any concerns, and taking required action in relation to points raised by audit and/or external regulators
  • The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required
  • Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite
  • The jobholder will ensure the fair treatment (service excellence) of our customers is at the heart of everything we do, both personally and as an organisation

Observation of Internal Controls (Compliance Policy / FIM requirements)

  • The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures
  • The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
  • The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators

Requirements:

Job Dimensions

  • Office Engineering pod has 12 staff
  • Word, Excel, PowerPoint and Outlook are deployed to over a third of a million endpoints globally

Job Context

  • Flexibility and adaptability – this job will have constantly changing priorities and tasks that are unpredictable, wide ranging, complex, and time sensitive
  • Attention to product quality and the highest level of service provision
  • Staying abreast of external developments in the general area of Microsoft Office, global regulation and competitor activity.       Proactive identification of issues and initiation of structured discussions with the key stakeholders, maintaining alignment to deliver against the ITID strategy and goals
  • Put the customer first – ensure our internal and external customers are always considered in all decisions made

Skills / Experience

  • Experience of working as part of an agile infrastructure development team
  • Interpersonal skills – demonstrate good judgement, assertiveness and a good level of communication.
  • Ability to articulate complex technical issues concisely.
  • Knowledge of Microsoft Office 365, Office 2013, Office 2016, Office configuration via GPOs, Windows Scripting, .Net
  • Experience of associated technology areas: Microsoft Windows 10, Apple Mac OS X, Windows security models and tooling, identity and access management tooling
  • Familiarity with some of the following: Agile software development, PHP, Perl, SQL. HTML, CSS, RESTful APIs, single sign on, LDAP, design patterns, design-driven development, continuous deployment, application security, continuous integration, and incremental design
  • Knowledge of Lean Sigma practices
  • Needs to be resourceful and demonstrate innovation
  • Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
  • Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines
  • Respectful of different cultures, working with colleagues from across all the globe
  • Minimum Intermediate English required

We offer:

  • Stable job in professional team
  • Interesting path of career in an international organization
  • Consistent scope of responsibilities
  • Private health care, employees’ benefits
  • Possibility of remote working
  • Commutable office location – Kapelanka street
  • Casual dress code
  • Cultural exchange

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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