HSBC Service Delivery (Polska) Sp. z o.o.

ITID (CS) Product Marketing and Communications Analyst [Online/Phone Recruitment]

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42

Kraków

HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

Product Marketing and Communications Analyst
Location: Kraków

Overview

Client Services (CS) provides the solutions and services that enable our staff and systems to operate and communicate on a daily basis. CS consists of Digital Workplace Technologies, Client Platforms, Client Support & Delivery and Product Management and Customer Experience. CS is the face of technology to our internal customers.

Product Management & Customer Experience within CS is directly responsible for the formal lifecycle management of ‘Products’ within the Client Services Product catalogue from inception to demise; ensuring that CS Products and services meet Stakeholder requirements and Target Operating models whilst ensuring our customers are at the forefront of any product introductions and are fit for purpose.   Products are collections of core Client Services technology components that provide defined solution sets for specific business environments; such as Contact Centre, Branches, Trade Floor, Workplace, Meeting Spaces and Collaboration.

This role is responsible for supporting effective marketing and communications to maximize awareness and adoption of new and existing internal-facing technology products and end-user experience improvement initiatives. This will include:
  • Supporting the development and execution of internal marketing and communication strategies for products and end-user experience improvements
  • Supporting creation and management of the distribution of communications, across email, intranet and other channels
  • Supporting the content design and creation for email, articles, blogs, presentations and infographics and other media
  • Supporting the planning and delivery of events to showcase technology products.

Your responsibilities will include: 

  • Exceeds expectations of internal Stakeholders through delivering a high quality of service, meeting their needs and demonstrating the added value of service provided.
  • Identifies problems and design solutions (in liaison with appropriate Engineering Teams), making decisions based on sound, rational judgment and Stakeholder needs.
  • Build strong relationships with key Stakeholders by adopting a joined-up, consultative partnership approach.
  • Drives a high performance culture through strong motivational leadership, even in the absence of direct staff.
  • Actively collaborates and contributes in the development of CS policy and implements this policy to ensure commonality and consistency of solutions and service.
  • Achieves business goals by establishing priorities, actions, milestones and constraints in a logical sequence and checking progress against plans, taking corrective action as required.

The ideal candidate for this role will have the below experience and qualifications: 

  • Excellent written and verbal communication and presentation skills in English.
  • Must be able to use at intermediate level - Microsoft Office, including Word, PowerPoint. (Poppulo & Photoshop would be an advantage).
  • Self-motivated with a genuine passion for communication and marketing.
  • Experience in researching, planning, delivering internal user-facing communication projects.
  • The ability to work well under pressure and deliver to tight deadlines.
  • Sound judgment to identify and resolve problems to the benefit of the organization.
  • Ability to motivate and lead people, employing appropriate management styles.
  • Excellent customer service.
  • 3 years' experience in a related role.

 

You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.
Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]
Product Marketing and Communications Analyst

Overview

Client Services (CS) provides the solutions and services that enable our staff and systems to operate and communicate on a daily basis. CS consists of Digital Workplace Technologies, Client Platforms, Client Support & Delivery and Product Management and Customer Experience. CS is the face of technology to our internal customers.

Product Management & Customer Experience within CS is directly responsible for the formal lifecycle management of ‘Products’ within the Client Services Product catalogue from inception to demise; ensuring that CS Products and services meet Stakeholder requirements and Target Operating models whilst ensuring our customers are at the forefront of any product introductions and are fit for purpose.   Products are collections of core Client Services technology components that provide defined solution sets for specific business environments; such as Contact Centre, Branches, Trade Floor, Workplace, Meeting Spaces and Collaboration.

This role is responsible for supporting effective marketing and communications to maximize awareness and adoption of new and existing internal-facing technology products and end-user experience improvement initiatives. This will include:
  • Supporting the development and execution of internal marketing and communication strategies for products and end-user experience improvements
  • Supporting creation and management of the distribution of communications, across email, intranet and other channels
  • Supporting the content design and creation for email, articles, blogs, presentations and infographics and other media
  • Supporting the planning and delivery of events to showcase technology products.

Your responsibilities will include: 

  • Exceeds expectations of internal Stakeholders through delivering a high quality of service, meeting their needs and demonstrating the added value of service provided.
  • Identifies problems and design solutions (in liaison with appropriate Engineering Teams), making decisions based on sound, rational judgment and Stakeholder needs.
  • Build strong relationships with key Stakeholders by adopting a joined-up, consultative partnership approach.
  • Drives a high performance culture through strong motivational leadership, even in the absence of direct staff.
  • Actively collaborates and contributes in the development of CS policy and implements this policy to ensure commonality and consistency of solutions and service.
  • Achieves business goals by establishing priorities, actions, milestones and constraints in a logical sequence and checking progress against plans, taking corrective action as required.

The ideal candidate for this role will have the below experience and qualifications: 

  • Excellent written and verbal communication and presentation skills in English.
  • Must be able to use at intermediate level - Microsoft Office, including Word, PowerPoint. (Poppulo & Photoshop would be an advantage).
  • Self-motivated with a genuine passion for communication and marketing.
  • Experience in researching, planning, delivering internal user-facing communication projects.
  • The ability to work well under pressure and deliver to tight deadlines.
  • Sound judgment to identify and resolve problems to the benefit of the organization.
  • Ability to motivate and lead people, employing appropriate management styles.
  • Excellent customer service.
  • 3 years' experience in a related role.
You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.
Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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