HSBC Service Delivery (Polska) Sp. z o.o.

(ITID CS) Senior Windows Desktop Engineer - GPO

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

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Rekrutacja zdalna

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HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42

Kraków

HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organizations. Currently, we are looking for a candidate for the position of:

(ITID CS)
Senior Windows Desktop Engineer - GPO
Location: Kraków

Overview

This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile engineering pods within the End User as a Platform (EUaaS) platform, specifically the Virtual Desktop pod. The intent of these new engineering pods is to provide a first-class user experience to HSBC staff, adding increased levels of automation and cloud-based management to our EUaaS platform. Our ambition is to deliver an industry-leading platform: Highly automated, highly self-service, highly secure, highly resilient, and highly mobile. We will do this by developing world-class automation and integrating with the wider HSBC infrastructure environment, through the activities of the agile engineering pods.

The Windows Desktop engineering pod will continue to deliver HSBC’s build of Windows 10 (internally named CWX), review and define the hardware used for desktop and laptops devices, define the configuration to be applied to HSBC’s PCs, manage and control the core infrastructure management applications applied to CWX, and be accountable for all engineering work on CWX.

The Windows Desktop Engineer role will work within the pod to achieve the strategic aims of ITID and the EUaaS platform by delivering products and services in an agile manner. The role will take direction from the defined pod leader or assigned team leader and will be expected to work closely with other members of the pod.

Key Accountabilities:

  • Work within the Windows Desktop engineering pod, covering some or all of: Agile development of Windows Desktop Infrastructure related products, 3rd level support of said products, thought leadership, technical documentation, verbal and written communication, financial management.
  • Demonstrate ability to build image, configure, customize and deploy new desktop and laptop computers/images.
  • Industry best practice knowledge of Windows image setup, sysprep, automation, deployment and security.
  • Install, configure and test approved mission critical software on installed Windows O/S's and troubleshot any errors or issues.
  • Develop standard operating procedures for the imaging and configuration process.
  • Image creation, image deployments, configuration file creation and management, packaging, primary contact to stakeholders and IT team for deployments.
  • Diagnosis, investigation, recovery and resolution of various types of hardware problems and software issues.
  • Scripting (batch files, vbscript, PowerShell) and working knowledge of Active Directory- Group Policy (GPO), DNS, DHCP and SCCM.
  • Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
  • Maintain an agile mind-set by adopting the practices and processes identified as being required for our new engineering pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this.
  • Understand and follow the ITID strategy and vision and also the Product Management direction.
  • Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities.
  • As assigned: Be responsible for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management.
  • Work collaboratively with staff within the platform to identify and agree improvement opportunities.

Requirements

  • Degree in Computer Science, Computer Engineer or other related courses.
  • Minimum of 5 years IT related experience.
  • Experience of managing an agile infrastructure development team.
  • Experience creating and maintaining Group Policy Objects (GPO);uses Active Directory to manage computer objects, users, groups, organizational units, and build/manage group policy objects (GPO).
  • Strong interpersonal skills – ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.).
  • Proven ability to articulate complex issues concisely, suitable for all levels across the HSBC group. Gravitas and ability to interact with and coach senior executives.
  • Knowledge of Windows desktop and linked technologies; Windows 10, Windows 7, GPOs, native Microsoft Windows management features, PC hardware, desktop builds, Windows application management, software licensing, and asset management.
  • Experience of associated technology areas: Microsoft Office, browsers, Java, Windows application development, virtual desktops, Windows security models and tooling, identity and access management tooling, Microsoft Systems Centre, WiFi and remote access.
  • Knowledge of Lean Sigma practices.
  • Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes.
  • Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines.
  • Minimum Intermediate English required.

We offer:

  • Stable job in professional team.
  • Interesting path of career in an international organization.
  • Consistent scope of responsibilities.
  • Private health care, employees’ benefits.
  • Possibility of remote working.
  • Commutable office location – Kapelanka street.
  • Casual dress code.
  • Cultural exchange.

 

You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

 

HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organizations. Currently, we are looking for a candidate for the position of:

(ITID CS)
Senior Windows Desktop Engineer - GPO

Overview

This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile engineering pods within the End User as a Platform (EUaaS) platform, specifically the Virtual Desktop pod. The intent of these new engineering pods is to provide a first-class user experience to HSBC staff, adding increased levels of automation and cloud-based management to our EUaaS platform. Our ambition is to deliver an industry-leading platform: Highly automated, highly self-service, highly secure, highly resilient, and highly mobile. We will do this by developing world-class automation and integrating with the wider HSBC infrastructure environment, through the activities of the agile engineering pods.

The Windows Desktop engineering pod will continue to deliver HSBC’s build of Windows 10 (internally named CWX), review and define the hardware used for desktop and laptops devices, define the configuration to be applied to HSBC’s PCs, manage and control the core infrastructure management applications applied to CWX, and be accountable for all engineering work on CWX.

The Windows Desktop Engineer role will work within the pod to achieve the strategic aims of ITID and the EUaaS platform by delivering products and services in an agile manner. The role will take direction from the defined pod leader or assigned team leader and will be expected to work closely with other members of the pod.

Key Accountabilities:

  • Work within the Windows Desktop engineering pod, covering some or all of: Agile development of Windows Desktop Infrastructure related products, 3rd level support of said products, thought leadership, technical documentation, verbal and written communication, financial management.
  • Demonstrate ability to build image, configure, customize and deploy new desktop and laptop computers/images.
  • Industry best practice knowledge of Windows image setup, sysprep, automation, deployment and security.
  • Install, configure and test approved mission critical software on installed Windows O/S's and troubleshot any errors or issues.
  • Develop standard operating procedures for the imaging and configuration process.
  • Image creation, image deployments, configuration file creation and management, packaging, primary contact to stakeholders and IT team for deployments.
  • Diagnosis, investigation, recovery and resolution of various types of hardware problems and software issues.
  • Scripting (batch files, vbscript, PowerShell) and working knowledge of Active Directory- Group Policy (GPO), DNS, DHCP and SCCM.
  • Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
  • Maintain an agile mind-set by adopting the practices and processes identified as being required for our new engineering pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this.
  • Understand and follow the ITID strategy and vision and also the Product Management direction.
  • Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities.
  • As assigned: Be responsible for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management.
  • Work collaboratively with staff within the platform to identify and agree improvement opportunities.

Requirements

  • Degree in Computer Science, Computer Engineer or other related courses.
  • Minimum of 5 years IT related experience.
  • Experience of managing an agile infrastructure development team.
  • Experience creating and maintaining Group Policy Objects (GPO);uses Active Directory to manage computer objects, users, groups, organizational units, and build/manage group policy objects (GPO).
  • Strong interpersonal skills – ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.).
  • Proven ability to articulate complex issues concisely, suitable for all levels across the HSBC group. Gravitas and ability to interact with and coach senior executives.
  • Knowledge of Windows desktop and linked technologies; Windows 10, Windows 7, GPOs, native Microsoft Windows management features, PC hardware, desktop builds, Windows application management, software licensing, and asset management.
  • Experience of associated technology areas: Microsoft Office, browsers, Java, Windows application development, virtual desktops, Windows security models and tooling, identity and access management tooling, Microsoft Systems Centre, WiFi and remote access.
  • Knowledge of Lean Sigma practices.
  • Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes.
  • Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines.
  • Minimum Intermediate English required.

We offer:

  • Stable job in professional team.
  • Interesting path of career in an international organization.
  • Consistent scope of responsibilities.
  • Private health care, employees’ benefits.
  • Possibility of remote working.
  • Commutable office location – Kapelanka street.
  • Casual dress code.
  • Cultural exchange.

 

You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

 

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