HSBC Service Delivery (Polska) Sp. z o.o.

(ITID CS) Windows Desktop Senior Engineer

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42

Kraków

HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organizations. Currently, we are looking for a candidate for the position of:

(ITID CS)
Windows Desktop Senior Engineer
Location: Kraków

Overview

This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile engineering pods within the End User as a Platform (EUaaS) platform, specifically the Virtual Desktop pod. The intent of these new engineering pods is to provide a first-class user experience to HSBC staff, adding increased levels of automation and cloud-based management to our EUaaS platform. Our ambition is to deliver an industry-leading platform: Highly automated, highly self-service, highly secure, highly resilient, and highly mobile. We will do this by developing world-class automation and integrating with the wider HSBC infrastructure environment, through the activities of the agile engineering pods.

The Windows Desktop engineering pod will continue to deliver HSBC’s build of Windows 10 (internally named CWX), review and define the hardware used for desktop and laptops devices, define the configuration to be applied to HSBC’s PCs, manage and control the core infrastructure management applications applied to CWX, and be accountable for all engineering work on CWX.

In 2020 we are expecting all engineering pods to be in setup mode so the focus will be to complete knowledge transfer from other HSBC locations and initiating the various streams of work that will deliver extra levels of automation whilst moving to a more agile way of working. An appropriate agile way-of-working will be implemented, likely to be Scrum or Kanban.

The Senior Windows Desktop Engineer role will be directly responsible for leading, directing and influencing a team within this pod to achieve the strategic aims of ITID and the EUaaS platform. They will be directed by the pod leader. The total number of staff expected to be managed within the team is approximately 10, although this may change dependent upon circumstances.

Key Accountabilities:

  • Lead a Windows Desktop engineering pod team, providing staff management and technical direction on the owned technologies
  • Act as a change agent for sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
  • Drive an agile mind-set within the team by adopting the practices and processes identified as being required for our new engineering pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
  • Ensure the team’s delivery is aligned with the ITID strategy and vision and also the Product Management direction
  • Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
  • Be accountable for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management
  • Work with the ITID platform managers to identify and agree improvement opportunities, reallocating staff, products or services if this benefits the organisation
  • With Product Management, prepare business cases for the implementation of new major products; support the delivery of these business cases up to board level
  • Support the pod leader with agreed ad hoc activities

Impact on the Business/Function

  • Influence and collaborate with senior stakeholders (CIO, COO, CEOs) and business partners, building strong relationships to ensure consensus and influence change outcomes. Fosters open and honest communication which anticipates stakeholder expectations
  • Partnering with Senior Technology and business stakeholders in reacting to delivery challenges and recommending and managing resolution plans
  • Partnering and influencing senior stakeholders in delivering continuous improvement to ITID

Customers / Stakeholders

  • Ensures close and effective working relationships with Operations, Product Management and Global Fulfilment.
  • Builds trusted relationships with senior leadership across the global ITID function, functional heads across Technology and HOST
  • Establishes effective mechanisms for decision making and for appropriate escalation of information to appropriate management

Leadership & Teamwork

  • Actively encourages a learning culture, encouraging collaboration and cross-functional working to develop colleagues across the global ITID community
  • Develops critical skillsets in team members and provide a stimulating work environment
  • Recruits and retains high calibre, diverse team members, developing the capacity, capacity and talent to provide for succession and ensure delivery of ITID objectives
  • Establishes effective career paths and mobility opportunities across the global ITID organisation
  • Promotes an environment that supports diversity, inclusion which reflects the Technology Manifesto behaviours
  • Works with key senior stakeholders in Technology and across the Group to identify priorities and recognise potential areas of opportunities

Operational Effectiveness & Control:

  • Ensures appropriate oversight mechanisms and high standards of internal control
  • Build collaborative rleationships, defines and atriculate to stakeholdres the targeted benefits for organisational change intervention. Communicate changes in policy and governance effectively, reinforcing risk processes within the team
  • Leads the development of metrics to track and measure the delivery and impact of engagement programmes, sharing insights with the Cybersecurity leadership team
  • Enhances operational controls through constructive identification and challenging of issues
  • Ensure adherence to all set governance and policies

Management of Risk (Operational Risk / FIM requirements)

  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation
  • This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and Culture, adhering to HSBC risk policies and procedures, including notification and escalation of any concerns, and taking required action in relation to points raised by audit and/or external regulators
  • The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required
  • Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite
  • The jobholder will ensure the fair treatment (service excellence) of our customers is at the heart of everything we do, both personally and as an organisation

Observation of Internal Controls (Compliance Policy / FIM requirements)

  • The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures
  • The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
  • The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators

Requirements

Job Dimensions

  • Windows Desktop Engineering pod has 23 staff
  • Windows 10 build used on a third of a million end points globally

Job Context

  • Flexibility and adaptability – this job will have constantly changing priorities and tasks that are unpredictable, wide ranging, complex, and time sensitive
  • Effective stakeholder management to ensure the highest quality, most succinct output that is suitable for senior executive management and external parties. Builds strong partnerships with key stakeholders, possess the credibility to build relationships, counsel and constructively challenge senior leaders
  • Staying abreast of external developments in the general area of Windows Desktop, global regulation and competitor activity. Proactive identification of issues and initiation of structured discussions with the key stakeholders, maintaining alignment to deliver against the ITID strategy and goals
  • Put the customer first – ensure our internal and external customers are always considered in all decisions made

Skills / Experience

  • BS/BA degree or equivalent experience of 8-10+ years of experience.
  • In-depth experience of engineering automated Windows desktop and laptop offerings in an enterprise, preferably within a Financial Services institution
  • Deep knowledge of Windows desktop and linked technologies; Windows 10, Windows 7, GPOs, native Microsoft Windows management features, PC hardware, desktop builds, Windows application management, software licensing, and asset management
  • Experience of associated technology areas: Microsoft Office, browsers, Java, Windows application development, virtual desktops, Windows security models and tooling, identity and access management tooling, Microsoft Systems Centre, WiFi and remote access
  • Thorough knowledge and application of Microsoft PowerShell scripting for task automation and system management.
  • Experience using Microsoft Windows management and deployment tools (SCCM, MDT,, etc.).
  • Provide technical expertise throughout the software lifecycle including design, implementation and delivery
  • Understanding cloud, virtualization, APIs, and modern software languages
  • Experience of managing an agile infrastructure development team, ability to collaborate with different roles to achieve common goals
  • Strong interpersonal skills – ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
  • Strong critical thinking and problem solving skills with clear communication
  • Proven ability to articulate complex issues concisely, suitable for all levels across the HSBC group. Gravitas and ability to interact with and coach senior executives
  • Knowledge of Lean Sigma practices
  • Flexible and adaptable to changing activities, schedules and work loads.
  • Ability to simultaneously coordinate and complete all multiple projects in an organized, process oriented.
  • Needs to be resourceful and demonstrate innovation
  • Respectful of different cultures, working with colleagues from across all the globe
  • Minimum Intermediate English required

We offer:

  • Stable job in professional team
  • Interesting path of career in an international organization
  • Consistent scope of responsibilities
  • Private health care, employees’ benefits
  • Possibility of remote working
  • Commutable office location – Kapelanka street
  • Casual dress code
  • Cultural exchange

 

You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

 

HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organizations. Currently, we are looking for a candidate for the position of:

(ITID CS)
Windows Desktop Senior Engineer

Overview

This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile engineering pods within the End User as a Platform (EUaaS) platform, specifically the Virtual Desktop pod. The intent of these new engineering pods is to provide a first-class user experience to HSBC staff, adding increased levels of automation and cloud-based management to our EUaaS platform. Our ambition is to deliver an industry-leading platform: Highly automated, highly self-service, highly secure, highly resilient, and highly mobile. We will do this by developing world-class automation and integrating with the wider HSBC infrastructure environment, through the activities of the agile engineering pods.

The Windows Desktop engineering pod will continue to deliver HSBC’s build of Windows 10 (internally named CWX), review and define the hardware used for desktop and laptops devices, define the configuration to be applied to HSBC’s PCs, manage and control the core infrastructure management applications applied to CWX, and be accountable for all engineering work on CWX.

In 2020 we are expecting all engineering pods to be in setup mode so the focus will be to complete knowledge transfer from other HSBC locations and initiating the various streams of work that will deliver extra levels of automation whilst moving to a more agile way of working. An appropriate agile way-of-working will be implemented, likely to be Scrum or Kanban.

The Senior Windows Desktop Engineer role will be directly responsible for leading, directing and influencing a team within this pod to achieve the strategic aims of ITID and the EUaaS platform. They will be directed by the pod leader. The total number of staff expected to be managed within the team is approximately 10, although this may change dependent upon circumstances.

Key Accountabilities:

  • Lead a Windows Desktop engineering pod team, providing staff management and technical direction on the owned technologies
  • Act as a change agent for sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
  • Drive an agile mind-set within the team by adopting the practices and processes identified as being required for our new engineering pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
  • Ensure the team’s delivery is aligned with the ITID strategy and vision and also the Product Management direction
  • Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
  • Be accountable for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management
  • Work with the ITID platform managers to identify and agree improvement opportunities, reallocating staff, products or services if this benefits the organisation
  • With Product Management, prepare business cases for the implementation of new major products; support the delivery of these business cases up to board level
  • Support the pod leader with agreed ad hoc activities

Impact on the Business/Function

  • Influence and collaborate with senior stakeholders (CIO, COO, CEOs) and business partners, building strong relationships to ensure consensus and influence change outcomes. Fosters open and honest communication which anticipates stakeholder expectations
  • Partnering with Senior Technology and business stakeholders in reacting to delivery challenges and recommending and managing resolution plans
  • Partnering and influencing senior stakeholders in delivering continuous improvement to ITID

Customers / Stakeholders

  • Ensures close and effective working relationships with Operations, Product Management and Global Fulfilment.
  • Builds trusted relationships with senior leadership across the global ITID function, functional heads across Technology and HOST
  • Establishes effective mechanisms for decision making and for appropriate escalation of information to appropriate management

Leadership & Teamwork

  • Actively encourages a learning culture, encouraging collaboration and cross-functional working to develop colleagues across the global ITID community
  • Develops critical skillsets in team members and provide a stimulating work environment
  • Recruits and retains high calibre, diverse team members, developing the capacity, capacity and talent to provide for succession and ensure delivery of ITID objectives
  • Establishes effective career paths and mobility opportunities across the global ITID organisation
  • Promotes an environment that supports diversity, inclusion which reflects the Technology Manifesto behaviours
  • Works with key senior stakeholders in Technology and across the Group to identify priorities and recognise potential areas of opportunities

Operational Effectiveness & Control:

  • Ensures appropriate oversight mechanisms and high standards of internal control
  • Build collaborative rleationships, defines and atriculate to stakeholdres the targeted benefits for organisational change intervention. Communicate changes in policy and governance effectively, reinforcing risk processes within the team
  • Leads the development of metrics to track and measure the delivery and impact of engagement programmes, sharing insights with the Cybersecurity leadership team
  • Enhances operational controls through constructive identification and challenging of issues
  • Ensure adherence to all set governance and policies

Management of Risk (Operational Risk / FIM requirements)

  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation
  • This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and Culture, adhering to HSBC risk policies and procedures, including notification and escalation of any concerns, and taking required action in relation to points raised by audit and/or external regulators
  • The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required
  • Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite
  • The jobholder will ensure the fair treatment (service excellence) of our customers is at the heart of everything we do, both personally and as an organisation

Observation of Internal Controls (Compliance Policy / FIM requirements)

  • The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures
  • The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
  • The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators

Requirements

Job Dimensions

  • Windows Desktop Engineering pod has 23 staff
  • Windows 10 build used on a third of a million end points globally

Job Context

  • Flexibility and adaptability – this job will have constantly changing priorities and tasks that are unpredictable, wide ranging, complex, and time sensitive
  • Effective stakeholder management to ensure the highest quality, most succinct output that is suitable for senior executive management and external parties. Builds strong partnerships with key stakeholders, possess the credibility to build relationships, counsel and constructively challenge senior leaders
  • Staying abreast of external developments in the general area of Windows Desktop, global regulation and competitor activity. Proactive identification of issues and initiation of structured discussions with the key stakeholders, maintaining alignment to deliver against the ITID strategy and goals
  • Put the customer first – ensure our internal and external customers are always considered in all decisions made

Skills / Experience

  • BS/BA degree or equivalent experience of 8-10+ years of experience.
  • In-depth experience of engineering automated Windows desktop and laptop offerings in an enterprise, preferably within a Financial Services institution
  • Deep knowledge of Windows desktop and linked technologies; Windows 10, Windows 7, GPOs, native Microsoft Windows management features, PC hardware, desktop builds, Windows application management, software licensing, and asset management
  • Experience of associated technology areas: Microsoft Office, browsers, Java, Windows application development, virtual desktops, Windows security models and tooling, identity and access management tooling, Microsoft Systems Centre, WiFi and remote access
  • Thorough knowledge and application of Microsoft PowerShell scripting for task automation and system management.
  • Experience using Microsoft Windows management and deployment tools (SCCM, MDT,, etc.).
  • Provide technical expertise throughout the software lifecycle including design, implementation and delivery
  • Understanding cloud, virtualization, APIs, and modern software languages
  • Experience of managing an agile infrastructure development team, ability to collaborate with different roles to achieve common goals
  • Strong interpersonal skills – ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
  • Strong critical thinking and problem solving skills with clear communication
  • Proven ability to articulate complex issues concisely, suitable for all levels across the HSBC group. Gravitas and ability to interact with and coach senior executives
  • Knowledge of Lean Sigma practices
  • Flexible and adaptable to changing activities, schedules and work loads.
  • Ability to simultaneously coordinate and complete all multiple projects in an organized, process oriented.
  • Needs to be resourceful and demonstrate innovation
  • Respectful of different cultures, working with colleagues from across all the globe
  • Minimum Intermediate English required

We offer:

  • Stable job in professional team
  • Interesting path of career in an international organization
  • Consistent scope of responsibilities
  • Private health care, employees’ benefits
  • Possibility of remote working
  • Commutable office location – Kapelanka street
  • Casual dress code
  • Cultural exchange

 

You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

 

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