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(ITID Telco) Communications Manager

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 4 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Plan and implement effective employee communications programmes that support Global ITID & Telecommunication Services priorities

  • Deliver/Manage internal campaigns and news, ensuring important business insight and information is communicated to all employees

  • Create compelling content and messages using story-telling to engage employees about the progress and priorities of the Global Telecommunication Services, aligned to our purpose, strategies and values

  • Develop knowledge and understanding of global strategy, direction and initiatives at Global ITID and Telecommunication Services level.

  • Work seamlessly and collaboratively with businesses and functions, and other key stakeholders, in delivering high standard and relevant employee communications

  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

  • Meet and comply with Global Standards Manual, Communications Functional Instruction Manual, procedures and governance framework

  • Assist Global TS Head to monitor and report spending on employee communications projects

  • Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

Our requirements

  • A proven track record in developing, managing and implementing employee communication plans

  • Strong stakeholder management skills

  • Excellent interpersonal and project management skills

  • Excellent verbal and written communications skills

  • Strong knowledge of communication trends and best practice

  • Broad knowledge of financial services industry and global marketplace

What we offer

  • Stable job in professional team

  • Career path within a global organization

  • Private health care, employees’ benefits

  • Flexible working pattern, including home working

  • Commutable office location – Kapelanka street

  • Casual dress code

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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About the project

The role is responsible for the planning and execution of employee communications plans for Global Telecommunication Services (ITID), with an emphasis on connecting employees more deeply to HSBC’s purpose, values and strategy, driving stronger business performance, supporting change, instilling confidence in our future and inspiring pride in what we stand for.

The role will sit within the Global Functions and HOST – ITID employee communications hub and will be responsible for delivering a portfolio of assignments across ITID and Telecommunication Services, including content creation, providing communications consultancy to stakeholders and devising approaches to encourage conversation between employees and leadership.

The assignments will be overseen by the Global Head of Telecommunication Services and Head of Telecommunication Services Governance.

The role operates across a complex matrix structure and has wide scope.