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Fujitsu Technology Solutions Sp. z o.o.

ITIL Service Design & Implementation Manager

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Valid for 23 days
    until: 24 Mar 2021
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Fujitsu Technology Solutions Sp. z o.o.

Wólczańska 180/182


Your responsibilities

  • About the role:

  • Service Architecture is one of the broadest skill bases within Fujitsu, working both internally and with our customers, to develop and define services that will underpin our customer’s businesses.

  • Service Design is a crucial element of Fujitsu’s progression as an IT service provider, rather than simply a technical provider of IT. Join SDI to be fully accountable for the team delivering service architecture; the cutting edge of service transitions and transformations.

  • The Service Design & Implementation (SDI) team provide Fujitsu’s customers and account teams with Service Design, Service Implementation, and Service Management Consultancy. The SDI team supports the full-service lifecycle from bid through to service commencement, when required the SDI team also support Fujitsu’s customers with service decommissioning.

  • The objective of the SDI is to deliver service design & service management processes, which meet their requirements, both contractually and operationally, to Fujitsu’s customers and account teams.

  • The SDI is responsible for the design of Fujitsu’s Service Design, Service Management Implementation, Service Desk Implementation, and Service Management Consultancy capabilities and offerings.

  • Responsibilities:

  • Ownership of the offerings, from strategy through to delivery and improvement

  • Defining the end-to-end solutions

  • Delivering solutions via effective utilization of SM Methodology

  • Ensuring solution deliveries are fit for use

  • Quality assurance of the service architecture deliverables, through DAB and other mechanisms

  • Strategic and tactical engagements with existing accounts, building relationships and supporting our customers

  • Hands-on service architecture and service management consultancy to support FJ teams and our customers

  • Underpin the service management processes, by defining the requirements of the Service Management Tools, ensuring that they are fit for purpose for against contractual and operational obligations.

  • Acceptance of solution deliverables into service

  • As the SDI, you can be engaged during any of the following phases of the service lifecycle: Bid, Transition, Service Delivery, Service Decommissioning

Our requirements

  • Strategic thinking

  • Relationship building

  • Team management/leadership

  • Commitment & Enthusiasm

  • Flexibility

  • Business Review / Service Review

  • Design & Innovation

  • ITIL v3 / ITIL 4 / insightful understanding of SM processes

  • Requirement Management

  • Risk Management

  • Project Management

  • In-depth Problem-Solving skills.

  • Service Design/Architecture experience.

  • Service Implementation background.

  • Service Management Tool Design & Specification experience.

  • Service Delivery Management

  • SMM

  • CA Service Desk

  • CA Nimsoft

  • Service Now

  • Proposal Writing

  • Gap Analysis

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Happy Friday (one shorter working day)

  • Online initiatives

This is how we work
This is how we work