sharing the costs of sports activities
ITIL Service Design & Implementation Manager
Fujitsu Technology Solutions Sp. z o.o.About the company
- Wólczańska 180/182, ŁódźŁódź, Łódź
- Valid for 23 daysuntil: 24 Mar 2021
- Remote recruitment
- Remote work
- contract of employment
- specialist (Mid / Regular)
About the role:
Service Architecture is one of the broadest skill bases within Fujitsu, working both internally and with our customers, to develop and define services that will underpin our customer’s businesses.
Service Design is a crucial element of Fujitsu’s progression as an IT service provider, rather than simply a technical provider of IT. Join SDI to be fully accountable for the team delivering service architecture; the cutting edge of service transitions and transformations.
The Service Design & Implementation (SDI) team provide Fujitsu’s customers and account teams with Service Design, Service Implementation, and Service Management Consultancy. The SDI team supports the full-service lifecycle from bid through to service commencement, when required the SDI team also support Fujitsu’s customers with service decommissioning.
The objective of the SDI is to deliver service design & service management processes, which meet their requirements, both contractually and operationally, to Fujitsu’s customers and account teams.
The SDI is responsible for the design of Fujitsu’s Service Design, Service Management Implementation, Service Desk Implementation, and Service Management Consultancy capabilities and offerings.
Ownership of the offerings, from strategy through to delivery and improvement
Defining the end-to-end solutions
Delivering solutions via effective utilization of SM Methodology
Ensuring solution deliveries are fit for use
Quality assurance of the service architecture deliverables, through DAB and other mechanisms
Strategic and tactical engagements with existing accounts, building relationships and supporting our customers
Hands-on service architecture and service management consultancy to support FJ teams and our customers
Underpin the service management processes, by defining the requirements of the Service Management Tools, ensuring that they are fit for purpose for against contractual and operational obligations.
Acceptance of solution deliverables into service
As the SDI, you can be engaged during any of the following phases of the service lifecycle: Bid, Transition, Service Delivery, Service Decommissioning
Commitment & Enthusiasm
Business Review / Service Review
Design & Innovation
ITIL v3 / ITIL 4 / insightful understanding of SM processes
In-depth Problem-Solving skills.
Service Design/Architecture experience.
Service Implementation background.
Service Management Tool Design & Specification experience.
Service Delivery Management
CA Service Desk
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
extra social benefits
sharing the costs of tickets to the movies, theater
employee referral program
Happy Friday (one shorter working day)