Oferta pracy

Grafton Recruitment

ITSM Analyst

Grafton RecruitmentO firmie

  • Kraków, małopolskie

  • Ważna jeszcze 5 dni
    do: 13 maj 2021
  • Rekrutacja zdalna
  • Praca zdalna
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)
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Grafton Recruitment, founded in 1982, is a leading provider of recruitment solutions with more than 30 years' experience. Grafton Recruitment is one of Europe's largest independent firms, placing experienced professionals, mid &top management in all industry sectors, functions and public services.With 30 offices in Europe and about 650 employees we cover the following countries: Czech Republic | Hungary | Ireland | Lithuania | Poland | Romania | Slovakia | Turkey.Our high quality of service is proved by ISO certificate.

ITSM Analyst
Miejsce pracy: Kraków
6-15-61207

For one of our Clients we are looking for ITSM Analyst who will be responsible for:

  • Facilitate global Change Management proces
  • Provide Service Now tool administration, configuration/customization, reporting services, and support including designing, developing, and updating forms and workflow.
  • Ensure documentation of Development activities includes all necessary steps, is accurate, consistent and contains sufficient detail to comply with established controls and procedures.
  • Responsible for researching and testing of system upgrades and enhancements as well as training and implementation, as assigned.
  • Coordinate Requirements, Design and Development, Testing, and Implementation activities with Service Management Leads and other stakeholders. Ensure compliance with processes and procedures.
  • Assist IT and Operations support staff, educate on ITSM best practices by facilitating training, creating documentation, and providing one-on-one coaching.
  • Provide regular reporting and presentation of information to communicate status of operations, activities, projects and issues to management and peers in other functional areas.
  • Assist in defining, developing and performing tasks associated with the company implementation of software and hardware asset management.
  • Cross train with other Service Management Analysts to learn their disciplines to better understand their process/needs.

Requirements:

  • Fully proficient in applying established standards in focus and adjacent technical areas.
  • Ability to define highly complex and specialized projects, perform analysis, and make sound decisions.
  • Capable of managing varied assignments and work independently as well as instruct and coach other professionals.
  • Bachelor's degree in IT, related technical discipline or equivalent.
  • Minimum of 4 years of IT work and relevant technical experience.
  • Certifications related to specific disciplines. ITIL v3 Foundations certification desirable.

Benefits:

  • Stable agreement
  • Benefit package
  • Home office
  • Work in an international environment

Prosimy o dopisanie klauzuli: "Zgadzam się na wykorzystanie przez firmę Grafton Recruitment Polska Sp. z o.o. danych osobowych w celu pośrednictwa pracy (posiadania i przetwarzania przekazanych danych osobowych oraz ich udostępniania klientom w ramach prowadzonych projektów rekrutacyjnych) zgodnie z obowiązującą Ustawą o Ochronie Danych Osobowych (Dz.U.2002 r. Nr 101 poz. 926) aż do momentu pisemnego wycofania zgody. Potwierdzam, że zostałem poinformowany o prawach do zmiany, dostępu i ochrony tych danych".

Grafton Recruitment, founded in 1982, is a leading provider of recruitment solutions with more than 30 years' experience. Grafton Recruitment is one of Europe's largest independent firms, placing experienced professionals, mid &top management in all industry sectors, functions and public services.With 30 offices in Europe and about 650 employees we cover the following countries: Czech Republic | Hungary | Ireland | Lithuania | Poland | Romania | Slovakia | Turkey.Our high quality of service is proved by ISO certificate.

ITSM AnalystNumer ref.: 6-15-61207

For one of our Clients we are looking for ITSM Analyst who will be responsible for:

  • Facilitate global Change Management proces
  • Provide Service Now tool administration, configuration/customization, reporting services, and support including designing, developing, and updating forms and workflow.
  • Ensure documentation of Development activities includes all necessary steps, is accurate, consistent and contains sufficient detail to comply with established controls and procedures.
  • Responsible for researching and testing of system upgrades and enhancements as well as training and implementation, as assigned.
  • Coordinate Requirements, Design and Development, Testing, and Implementation activities with Service Management Leads and other stakeholders. Ensure compliance with processes and procedures.
  • Assist IT and Operations support staff, educate on ITSM best practices by facilitating training, creating documentation, and providing one-on-one coaching.
  • Provide regular reporting and presentation of information to communicate status of operations, activities, projects and issues to management and peers in other functional areas.
  • Assist in defining, developing and performing tasks associated with the company implementation of software and hardware asset management.
  • Cross train with other Service Management Analysts to learn their disciplines to better understand their process/needs.

Requirements:

  • Fully proficient in applying established standards in focus and adjacent technical areas.
  • Ability to define highly complex and specialized projects, perform analysis, and make sound decisions.
  • Capable of managing varied assignments and work independently as well as instruct and coach other professionals.
  • Bachelor's degree in IT, related technical discipline or equivalent.
  • Minimum of 4 years of IT work and relevant technical experience.
  • Certifications related to specific disciplines. ITIL v3 Foundations certification desirable.

Benefits:

  • Stable agreement
  • Benefit package
  • Home office
  • Work in an international environment

Prosimy o dopisanie klauzuli: "Zgadzam się na wykorzystanie przez firmę Grafton Recruitment Polska Sp. z o.o. danych osobowych w celu pośrednictwa pracy (posiadania i przetwarzania przekazanych danych osobowych oraz ich udostępniania klientom w ramach prowadzonych projektów rekrutacyjnych) zgodnie z obowiązującą Ustawą o Ochronie Danych Osobowych (Dz.U.2002 r. Nr 101 poz. 926) aż do momentu pisemnego wycofania zgody. Potwierdzam, że zostałem poinformowany o prawach do zmiany, dostępu i ochrony tych danych".

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