Oferta pracy

ITSM Technical Support Engineer (Applications Support)


  • Warszawa

    Warszawa, Masovian
  • offer expired 9 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc

  • Strong technical troubleshooting skills

  • Excellent interpersonal and communication skills

  • Confident user of Microsoft Windows and common applications

  • Understanding of Database and Server Technologies

  • Understanding of internet and network technologies

  • Excellent time management, multi-tasking and organisational skills

  • Self-motivated to develop technically

  • Ability to cope and work under pressure

  • Able to adapt quickly to change

  • Flexible and open approach

  • Must be able to work well with others as part of a team      but at the same time able to work independently

Our requirements

  • Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols

  • Experience with troubleshooting Networking issues

  • Strong troubleshooting/root cause isolation skills

  • Familiarity with AWS, Azure, VMWare

  • Experience providing SaaS support is desirable

  • Exposure to Microsoft Windows internals (registry, drivers, config, group policies etc)

  • Knowledge of Microsoft Windows server and client OS administration

  • Microsoft Certified Professional (MCP, MCSA, MCSE or MCDBA

What we offer

  • Collaborative environment

  • 20 days or 26 days of paid leave based on seniority

  • Fully funded private healthcare with 50 percent Ivanti      contribution for other family members or partner

  • Fully funded life insurance

  • Sodexo lunch card monthly top-up of 190 PLN

  • At Ivanti, we are One. One Company, formed from many. One people, formed by an environment of mutual respect and trust made up by people working together without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by law. As a global company, we believe that diversity and inclusion among our team members is critical to our success and we proactively strive to recruit, develop and retain the best and brightest people from the most diverse candidate pools we can find all over the world.


**Preferably office based in Warsaw but we would also love to have you working from anywhere in Poland** Looking for more than just a job? We like developing our people just as much as we like developing great products. Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions - helping organizations reduce risks and costs associated with managing their IT environment. The company has received numerous awards for being a Top Place to Work, as well as many accolades for the products it develops. If you’re passionate about what you do, are a champion of customer satisfaction and success, and interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!  Role Overview: An established team of Technical Support Engineers supporting the Ivanti Enterprise Service Management (ESM) product suite looking for their next colleague. You will provide excellent assistance to our global customers, partners and internal staff. The Ivanti ESM IT Service Management platform combines ITIL process, support and delivery to provide a flexible, intuitive and self-managing application in the cloud and on-premise. Through strong technical skills and product knowledge the Support team works to resolve cases raised by effective collaborative troubleshooting, research and testing or for more complex issues engages directly with back-line and product development teams. Ivanti Technical Support are true advocates for customer satisfaction. Technical Support Engineers work with some of the biggest and best companies and most prestigious universities in the world to solve complex and interesting issues on mission critical systems. This position provides many opportunities for skills development and career growth, which Ivanti is committed to nurturing. It is a fantastic role to develop expertise in the range of Ivanti solutions, services & customers and the multiple technologies we interact with.

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