Oferta pracy

Japanese speaking Player Support Agent (Video games)

Keywords Studios

  • Lower Silesia

    Lower Silesia
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Provide superb Customer Support experience to players, assisting them with issues they encounter and tackling game-related questions.

  • Use your investigative skills and troubleshoot players’ queries via a ticketing system.

  • Support players through e-mail and / or chat. You will not take any phone calls!

  • Collaboration is key - take initiative by assisting internal teams with project-related requests. Enjoy continuous interaction with the client's development team. You might be the voice of the product, but you're also their ear on the ground.

  • Lots of us at Keywords live and breathe video games. But even if you don't, there's plenty of time to become a master of the product you are supporting.

Our requirements

  • C1-C2 Japanese mastery, with an emphasis on written communication skills.

  • Keywords is an international and multilingual company, so English is our common language for communication. We expect candidates to feel comfortable using English on a daily basis.

  • You know your way around either MS Office or Google Suite apps.

  • Previous experience in Customer Service (remote or on-site/retail) is a plus but not essential, as full training is provided.

  • Available to work full-time, 5 days a week which may include weekend-days (Saturday and Sunday).

What we offer

  • Attractive salary applicable to your knowledge and experience.

  • Benefits package (private medical care - Medicover + Multisport card refund).

  • Employment contract, f-t cooperation.

  • Possibility to combine office and WFH.

  • Free beverages & fresh fruits.

  • Casual and fun work environment.

  • Social events and company integration initiatives.

  • Pleasant location in the business area “Green Park”.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • remote work opportunities

  • fruits

  • integration events

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • leisure zone

  • redeployment package

  • christmas gifts

  • employee referral program

  • charity initiatives

While applying, please send us your CV in English.

We are looking forward to hearing from you!

Keywords Studios

We are Keywords Studios, an international service provider to the video games industry with a global operation of 70+ studios in 23 countries and still expanding!

For our Katowice office’s vibrant and rapidly growing Functionality Quality Assurance department we are currently looking for a Learning & Development Coordinator.

We are looking for an innovative, creative, and independent L&D Leader who will support our 2 L&D Trainers to design and deliver an achievable L&D solution to our game testing department. The successful candidate will bring us their own ideas and the best practices whilst devising new training strategies and courses. They will be also responsible for defining the department strategy and a training approach, as well as assessing the skills and knowledge within an organisation and determining what training is needed to grow and retain these skills.

Our people are our biggest asset and as an L&D Coordinator, you will definitely play a crucial role in supporting and developing them throughout their career at our Studio, helping them to achieve their goals and inspire further growth.

Sounds like a perfect position for you? If you thrive in a laid-back, multicultural environment and want to bring your career to the next level please see details and a link to apply below. The coolest team is waiting for you!

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