Oferta pracy

Junior Administrator with German

Capita (Polska) Sp. z o.o.

  • Lubicz 23, Grzegórzki, Kraków
    Kraków, Lesser Poland
  • offer expired 19 days ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • home office work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Capita (Polska) Sp. z o.o.

Lubicz 23



Your responsibilities

  • To carry out daily/weekly/monthly/quarterly/yearly tasks, as described in service schedule and standard operating procedures.

  • To answer incoming calls from customers.

  • To communicate with the client (insurer) in complex cases.

  • Assisting in delivering a high quality and effective service to the clients (insurance company, policy holders, brokers, agents, distributors).

  • Dealing with standard administration requests within agreed service turnaround times.

  • To carry out work as directed by the Team Leader and Manager.

  • Perform other tasks assigned by Supervisor.

Our requirements

  • Ability to work from Cracow office (1 or 2 days per week after pandemic)

  • Fluency in German (both spoken and written)

  • Good level of English (both spoken and written)

  • Proficiency in various software packages, including Word, Excel & Access

  • Strong customer service skills

  • Accuracy and orientation to detail

  • Ability to work independently and as a part of a team

  • Strong interpersonal and communication skills

What we offer

  • Employee Assistance Program for employees and their families (psychological support)

  • An extra day off for voluntary activities close to your heart

  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

  • Opportunity to become one of the Internal Trainers

  • A multinational environment with strong ties to UK business culture

  • LuxMed medical healthcare and Generali group insurance

  • Multisport Plus / Classic or MultiKafeteria benefit systems

  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • no dress code

  • coffee / tea

  • extra social benefits

  • birthday celebration

  • employee referral program

  • charity initiatives

  • extra leave

Recruitment stages

Sending your applications


Phone interview with our Recruiter


On-line language test


Ms Team interview with hiring managers


Final decision

Becoming a Policy Administrator at Capita:

As a Policy Administrator you will work for the one of largest insurance company in Germany. You will support the clients in creating insurance, providing clients documentation, dealing with premium collection and policy alterations requests. You will use German language skills, team working attitude and attention to details approach to provide excellent client service level via email and phone call.

This is currently a remote work according to COVID-19, however after the end of pandemic we will work from our office in Cracow or in a hybrid mode.

Capita (Polska) Sp. z o.o.

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

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