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Junior Advisor with English

Capita (Polska) Sp. z o.o.

  • offer expired over a month ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • hybrid work
  • More than one vacancy
    vacancies: 5
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Capita (Polska) Sp. z o.o.

Gdańska 130

Polesie

Łódź

Your responsibilities

  • Dealing with customer queries through webchat / social media, ensuring delivery of a quality service on a consistent basis

  • Ensuring day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner

  • Accurately recording all contact interactions on systems in line with expected process

  • Using your product knowledge to proactively find answers and solve problems

  • Working to tight deadlines to ensure all queries are responded to in good

  • time and meet day-today service delivery targets

  • Providing administrative support to ensure all queries are correctly logged and updated in line with our processes

  • Adhering to data protection and confidentiality laws

  • Building sustainable relationships of trust with customers, team members and clients through open and interactive communication

Our requirements

  • Very good level of English C1 level

  • Excellent PC and data entry skills

  • Ability to resolving problems

  • Very good organizational skills

  • Ability to work shifts: Monday- Friday 9.00-21.00, Saturday 10.00-18.00

  • Ability to start work from 22/08/2022

Optional

  • Customer service skills can be an asset

What we offer

  • Employee Assistance Program for employees and their families (psychological support)

  • An extra day off for voluntary activities close to your heart

  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

  • Opportunity to become one of the Internal Trainers

  • A multinational environment with strong ties to UK business culture

  • LuxMed medical healthcare and Generali group insurance

  • Multisport Plus / Classic or MultiKafeteria benefit systems

  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • no dress code

  • coffee / tea

  • extra social benefits

  • birthday celebration

  • employee referral program

  • charity initiatives

  • extra leave

Recruitment stages
1

Sending your applications

2

Phone interview with our Recruiter

3

On-line language test

4

Ms Team interview with hiring managers

5

Final decision

Capita (Polska) Sp. z o.o.

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

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