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  Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
• 
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  Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
• 
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  Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
• 
  Impactful collaboration
  Be an important participant of an international project.

We are looking for:

As a Junior Analyst Credit Debt Collection, you will be responsible for performing debt collection activities for Shell operating. This will require creating very good working relationships with the local Credit Team, Sales, and other business partners. Having the ability to meet with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

Your main accountabilities would be:

• Responsible for performing debt collection activities for Shell operating units.
• Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual.
• Adhere to the escalation process in carrying out the debt collection activities.
• Responsible for managing release of credit blocked orders.
• Maintain and foster good working relationships with Sales, the business, and with relevant FO business partners.
• Perform dispute initiation and monitoring of resolution in accordance with the defined SLA.
• Perform cash allocation and investigate payment discrepancy reasons if the customer fails to provide it in their remittance data.
• Recommend and implement solutions for regular offenders, bad payers.
• Have good communication skills and maximize this to deliver above-average performance in debt collections.
• Effectively collaborate with team members and other internal stakeholders.
• Provide support to the Debt Collection Supervisor.