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Junior Application Support Specialist (Entry level)

Capita (Polska) Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna
  • Kraków, małopolskie

  • Ogłoszenie wygasło 4 dni temu
  • Umowa o pracę
  • Pełny etat
  • Młodszy specjalista (Junior)

Capita is a leading business services provider with over 63,000 employees, operating in the UK, Europe, India and South Africa. Capita Polska supports clients across a range of sectors, including education, transport, health, life and pensions, insurance, and other private and public sector organisations. Recognised as most dynamically developing BPO in Poland, awarded by Outsourcing Stars and CEE Awards.

 

We are currently looking for talented individuals to grow with our team as:

Junior Application Support Specialist (Entry level)

Responsibilities: 

  • Managing an Enterprise wise mobile phones estate 
  • Providing a responsive, proactive client and customer focused End User Support service 
  • Providing support for internal clients 
  • Undertaking query management and resolution in relation with key areas of responsibility 
  • Producing various client-specific reports in Excel 
  • Managing work volume to the necessary timescales/SLAs  
  • Liaising with Service providers/customer service desks and end users when required 
  • Providing first time call/query management resolution, wherever possible 
  • Uploading data to agreed Capita systems i.e. SAP, and other system tools 
  • Resolving queries and/or having the knowledge of how and who can resolve the query  

Requirements:

  • Have very good communication skills in English (both spoken and written)
  • Have confident and polite telephone manner
  • Have good analytical problem solving skills
  • Have the ability to prioritise tasks and manage workload
  • Have ability to empathise with the customer
  • Are familiar with Microsoft Office applications
  • Are well organised team player
  • Have a Customer Service background (would be considered an asset)

What we can offer you:

  • True work-life balance (8-hour workday with a 30-minute lunch break included)
  • Great atmosphere
  • Work place in the city centre at Lubicz 23 – about 2,500 paces from the main square
  • Diversity - we support a wide variety of industries, customers, projects and geographies - thus, you have many options to choose from
  • Access to free in-house English classes, with our dedicated English Trainer
  • Social activities after work – you can find something for yourself
  • Opportunity to become one of the internal Trainers
  • A multinational environment, with strong ties to UK business culture
  • LuxMed medical healthcare
  • Multisport Plus or Classic and MultiKafeteria benefit systems
  • Free Fruit Mondays
By clicking on the relevant „Apply” or „Apply now” button or by submitting your application to Capita (Polska) Sp. z o.o. (employer and data controller) by other means, you allow the Employer to process your personal data included in the application for the purpose of conducting a recruitment process for the position indicated in the advertisement.

If you would like us to retain your CV on file, please make sure that your CV contains the following consent:

I hereby give my consent to the processing of my personal information by Capita (Polska) Sp. z o.o. with its registered seat at ul. Lubicz 23, 31-503 Kraków, as a data controller for the purpose of future recruitment processes for a period of 12 months from the date of sending my CV. I am aware of the possibility to withdraw my consent at any time and that the withdrawal does not affect the legitimacy of the processing that was conducted prior to the withdrawal.

The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat at ul. Lubicz 23; You may contact the data protection officer at the following email address: [email protected]

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