Oferta pracy

Junior Business Analyst for Client Service Desk

BNP Paribas Securities Services

  • Wronia 31, Wola, Warszawa
    Warszawa, Masovian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

BNP Paribas Securities Services

Wronia 31

Wola

Warszawa

Your responsibilities

  • Support on-boarding process, verifying that all the requirements are in place for client setup

  • Perform user access management (creation/modification) between NeoLink and CapLink

  • Manage parameterization of the portal for access rights of users

  • Provide technical service support for Private Capital clients using the web portal

  • Navigate the portal and understand its standard functionalities (including understanding of eFront)

  • Maintain full knowledge and understanding of the web portal

  • Execute users access rights reconciliation / control checks as required

  • Facilitate internal walkthroughs and training sessions in order to support any change implementation / new features and releases

  • Answer incoming client queries related to the web portal usage & user set up/access

  • Monitor incoming client queries and act on them without delays and in line with agreed KPIs

  • Support clients with resolving access related issues

  • Answer client’s analytical query – clarify analytics issue or re-route to AssetMetrix

  • Manage operational requests according to local and global procedures in order to mitigate risks and comply with internal policies and controls

  • Escalate and liaise with Manager, L2 or other dependencies for unresolved open operational issues / high risk items

  • Proactively manage client communication ensuring any client’s concerns are immediately reported to management/GBCM

  • In case of new enhancements, escalate requirements to GBCM so all the requests are centralized and requested to the central team with feedback from the business

  • Interact with AssetMetrix as agreed and required (avoid approaching AssetMetrix with queries which could/should be answered by BP2S

  • Direct client’s operational query (contents related) to Operational Team as needed / consult with relevant Operational Team client’s operational query (contents related) as needed

  • Collect users’ feedback regarding web portal usage and functionalities and provide it to Private Capital GBCM for further analysis

  • Support development of functionalities desired by clients and validated by the Relationship Manager

  • Identify opportunities for enhancements / service efficiencies

  • Cooperate closely with Private Capital GBCM, Product, IT, Operations

  • Contribute to all internal and external meetings/calls related to assigned tasks/projects and articulate key points

  • Share the best practices and ideas with the peer groups and team members

  • Consistently evaluate and update documented procedures to ensure they are complete, accurate and current.

  • Maintain good communication with internal peer groups, and central team

  • Be in charge of tasks and manage daily progress

Our requirements

  • Preferably 2 years of experience in banking / financial sector or 1 year of experience in audit / control

  • University degree

  • Fluent working knowledge of English

  • Independence in the performance of entrusted tasks;

  • Ability to work effectively as a team player

  • Ability to active listening and persuasion

  • Numerate and analytical skills

  • Ability to synthetically formulate conclusions

  • Excellent organisational & communication skills

  • Stress resistance and ability to work under deadlines

  • Commitment and creativity in action

  • Orientation for external and internal customer

  • Knowledge of legal acts related to the financial / banking sector; knowledge of IT systems used in BNP Paribas Securities Services (will be considered as a strong asset)

What we offer

  • Stable employment on the basis of full-time job contract

  • Complex trainings preparing to achieve independence on the position

  • Supportive and friendly work atmosphere with many opportunities to integrate with work colleagues (football league, volleyball and basketball classes, integration weekends, etc.)

  • Wide range of  trainings and development opportunities

  • Attractive benefits package (medical care, multisport card, lunch card, co-funding of language courses and many more)

  • Prestigious work location near Rondo Daszyńskiego

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • fruits

Recruitment stages
1

Application

2

Initial phone conversation with Recruiter

3

Meeting with Business Managers (online)

4

Meeting with HR Representative (online)

5

Recruitment result :)

BNP Paribas Securities Services

The Warsaw office was established in 2008 and comprises two business lines: a dynamically growing International Operations Centre (SSC) providing asset and fund services for a number of locations across Europe and local custody & clearing business offering broker-dealers, global  custodians and investment banks a full local clearing, settlement and custody solution in Poland.

For new activity within BNP Paribas Securities Services in Poland which is an exciting, dynamic and growing operation center in Warsaw we are looking for candidates who are willing to be a vital part of the expansion in BNP Paribas’ operational scope in Poland.

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