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Junior Collection Specialist
HireRight Poland Sp. z o.o.About the company
- Warmian-MazurianWarmian-Mazurian
- offer expired 3 years ago
- contract of employment
- full-time
- junior specialist (Junior)
- home office work
- remote recruitment
Your responsibilities
- Performs effective debt collection activities across various HireRight and GIS entities on medium and large size customers according to company revenue segmentation via calls, emails
- Manages of a portfolio of clients, monitor and ensure the timely recovery of the accounts receivable (AR) according our policies
- Analyze, review and determime the root cause of a collection issue and build relationship with internal and external stakeholders
- Apply business logic to properly categorize a collection issue and resolve them in cooperation with appropriate internal departments
- Reports any significant past due in the AR and/or any situation that could have an impact on collections
- Provide constant update of account status
- Resolve SalesForce queue and general inbox customer inquiries
- Notate all actions in the accounting system
- Prioritize daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers’ accounts
- Conducts balances and AR reconciliations with Customers in accordance with the corresponding credit policies
- Explain standard accounts receivable related policies and procedures to internal and external stakeholders
- Prepares various reports and communications for Account Managers, Account Directors and Finance Management team
- Participates in internal and external meetings with various stakeholders
- Cooperates with other Hireright teams to assist set up and/or migration issues and invoice disputes
- Perform other duties as assigned or required in a positive manner
- May assist with mentoring, training, and coaching of new team members within immediate team if required
Our requirements
- College education is required
- High/proficient written and verbal communication skills in English (min. C1)
- Customer service experience min.6-12 months;
- Strong computer skills
- Intermediate knowledge in Excel
- Highly organized, detail-oriented, and great follow-up and follow-through skills;
- Ability to thrive in a face-paced environment with quickly changing business needs;
- Ability to work independently and apply analytical thinking while navigating through complex matrix environments
- Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
- Solution oriented with a sense of urgency
- Strong confidentiality standards
- B2B Collections experience is advantage
- SalesForce experience is an advantage
- Experience in Shared Service Center environment is an advantage
- Ability to work effectively in a multi-national, matrix organization
What we offer
- HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:
- Private Medical Care
- Lunch Vouchers
- Paid Lunch Break (30 Minutes)
- Group Life Insurance
- Career Path & Opportunities to Grow
- Coffee, Tea, Hot Chocolate
- Glasses Voucher
- Bonus Plans
- Friendly Atmosphere
- Professional Training
HireRight Poland Sp. z o.o.
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
HireRight Katowice received a Manpower ‘Friendly Work Environment’ award.
For more information about our company and Katowice office, please be sure to visit us on Facebook -https://www.facebook.com/hirerightPL/
HireRight is an Equal Opportunity Employer
The Credit Analyst role is one of Finance’s main customer facing positions which supports Account Receivable function including dispute resolution and customer service. Individuals in this role are required to achieve company goals and maintain overdue %, follow up with customers via calls and email in order to ensure timely collections. Our Credit Analyst should exhibit professionalism and trustworthiness excellent communication skills, as well as an ability to work independently.
Please attach your resume in English!
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyJunior Collection Specialist, Warmian-Mazurian