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Junior Customer Service Executive

NielsenIQ

NielsenIQ

Inflancka 4B

Śródmieście

Warszawa

Your responsibilities

  • Provide Customers with outstanding service and support day-to-day questions

  • Play a connector and enabler role to ensure resolution of received queries

  • Creating and delivering high quality KPI reports, and materials based on NielsenIQ data to support the Global Client Services team in their conversations with global clients

  • Cooperate and communicate with various local and regional teams (i.e. Operations, Local Client Delivery, Commercial, Product Leadership) to complete assigned tasks

  • Collecting information from local teams and creating presentations on NielsenIQ product enhancements

  • Using Microsoft suite, Excel and PowerBI regularly.

  • Extracting data from internal databases and embedding the data in client ready format

  • Plan and execute regular personal workload and meet aligned timelines

  • Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

  • Creating good content material for senior stakeholders

  • Supporting the Global Client Services team with ad-hoc deliveries

  • Communicating with both local and global teams to complete tasks

Our requirements

  • Graduate or part-time Student of Technical University Degree is a plus

  • Fluency in spoken and written English is required

  • Experience and knowledge of Microsoft Excel is required

  • Experience with Microsoft package - PowerPoint, Word is required

  • Attention to detail and interest in working in a data-driven environment

  • Ability to work well within a team, as well as independently

  • Strong analytical, problem solving and communication skills

  • Experience with Microsoft Power BI is a plus but not required

Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • no dress code

  • coffee / tea

  • sharing the costs of tickets to the movies, theater

  • charity initiatives

  • extra leave

ABOUT THIS JOB

This is a junior role within a global client support team which will offer a lot of exposure, potential growth and will provide opportunities to learn from senior NielsenIQ leaders.

In this role, you will provide direct support to NielsenIQs biggest clients by resolving their queries via a modern client service platform as well as provide direct support to NielsenIQ Global Client Services team on global KPIs.

A LITTLE BIT ABOUT YOU

You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development.

NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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