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Junior Customer Service Manager

  • Katowice, śląskie
  • Specjalista
  • 17.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    2.5 billion people use Unilever products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future. Unilever analyzed the industry’s best practices and developed its own solution. Our model aims at benefiting from efficient centralized operations. We are now building new structures and teams in Katowice Operations Centre to run part of Order to Cash operations


    DEPARTMENT: Order to Cash Operations Centre


    Constantly improve customer service operations. Guarantee efficiency of the processes according to business needs and strategies of Sales, Supply Chain, ETS and Finance departments, within cross-functional teams and achieving the fixed service level target. Responsible for the relationship with the external and internal customers for the order to cash process. Coordinating all required continuous improvement actions.


    • Manage a team of 10-20 direct reports in one process
    • Drive initiatives in the managed team and organizationally that contribute to long-term operational excellence
    • Oversee monthly and quarterly assessments and forecasts of organization's operational goals in the assigned process area
    • Contribute to short and long-term organizational planning and strategy as a member of the management team
    • Ensuring efficient and faultless customer service operations
    • Identifying process improvements for countries/processes and coordinating deployment of global projects locally
    • Analyze performance of the subordinators to ensure that all necessary tasks are completed in accordance with specifications and deadlines
    • Coordinate training and development of reporting team
    • Recruit new team members
    • Customer Focus (internal & external)
    • Bias for action (focus on results and use of intelligent risk taking)
    • Team Management (support, develop and respects others)
    • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
    • Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)


    • University Graduate (min. Bachelor)
    • 1-3 years of experience in Customer Services Operations
    • Excellent communication skills, ability to cooperate with internal & external customers
    • Senior Stakeholders management skills
    • Pro-active approach to problem solving in short term and ability to implement long term preventive activities
    • Fluent in English & other European language as French, Italian or German will be an asset
    • Strong analytical skills including analysis of complex data
    • Change Management skills
    • Ability to set priorities and to work effectively under pressure of time and results
    • Excellent interpersonal skills and a collaborative management style


    • Unilever contract
    • Opportunity to develop within global company structures
    • Wide selection of trainings
    • Young & dynamic environment with great atmosphere, passion and engagement
    • Benefit programme, including life insurance, medical packages and MultiSport card
    If you are ready to take this opportunity and you fulfill above requirements please apply in English