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Junior Customer Service Representative with English and Swedish

Elavon Financial Services

  • offer expired 3 months ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • remote recruitment
  • запрошуємо працівників з України
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Elavon Financial Services

Puławska 17

Mokotów

Warszawa

Your responsibilities

  • Providing high quality customer service by responding to telephone and email inquiries, requests and problems;

  • Answering calls in foreign languages on a variety of products and services;

  • Analyzing and resolving queries on first contact or forwarding details to appropriate support area for resolution;

  • Using thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures;

  • Entering and modifying customer data in IT systems;

  • Maintaining positive relationships with clients.

Our requirements

  • Fluency in English and Swedish;

  • Readiness to work fulltime from Monday to Friday from 8 a.m. to 4 p.m.

  • Excellent communication and interpersonal skills;

  • Analytical skills;

  • Good PC skills;

  • Customer Service experience is a plus.

What we offer

  • Complex medical care (dentist, home visits and travel insurance included),

  • Life insurance,

  • Multi sport card or co-financed holidays,

  • Online language classes financed by Elavon (English, German, Spanish, Norwegian and Polish for foreigners),

  • One day extra leave (Elavon day),

  • Pension plan (optional).

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • dental care

  • retirement pension plan

  • saving & investment scheme

  • no dress code

  • leisure zone

  • extra social benefits

  • holiday funds

  • charity initiatives

  • extra leave

Elavon Financial Services

Elavon is the innovative, secure, and global partner for your payment processing needs, whether you do business online, mobile, or in-person. For more than 25 years, Elavon has been a leader in payment processing, leveraging the world’s best technologies for our partners from large worldwide enterprises, to locally owned small businesses.

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