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Junior Customer Service Representative with English

  • Warszawa, mazowieckie
  • Specjalista
  • 05.06.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.

    For more details about us please see our web site: www.elavon.com

    For more details about us please see our web site
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    Junior Customer Service Representative with English
    Location: Warszawa

    Key responsibilities:

    • Providing high quality customer service by responding to telephone and email inquiries, requests and problems;
    • Answering calls in foreign languages on a variety of products and services;
    • Analyzing and resolving queries on first contact or forwarding details to appropriate support area for resolution;
    • Using thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures;
    • Entering and modifying customer data in IT systems;
    • Maintaining positive relationships with clients.

    Requirements:

    • Fluency in English and Polish 
    • Readiness to work fulltime from Monday to Saturday from 8-21; 
    • Excellent communication and interpersonal skills; 
    • Analytical skills;
    • Good PC skills;
    • Customer Service experience is a plus; 

    We offer:

     

    • employment agreement
    • complex medical care
    • life insurance
    • language classes
    • multisport card or co-financed holidays
    • development path and trainings
    • social and community projects
    • additional holiday leave
    Please enclose to your application signed statement:

    I hereby agree for processing my personal data provided in my CV/Application form, which I provide voluntarily, and which go beyond the scope of personal data that an employer may request from a candidate under the provisions of labor law, by Elavon Financial Services DAC (Sp. z o.o. o Wyznaczonym Przedmiocie Działalności) Oddział w Polsce Warsaw 02-515, ul. Puławska 17, for the purpose of this recruitment process.

     

    U.S. Bank Named a 2017 World’s Most Ethical Company® by Ethisphere Institute

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