Oferta pracy

„Zgodnie z art. 24 ust. 1 ustawy z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r., Nr 101, poz. 926 z późn. zm.) informuję, iż administratorem danych osobowych przekazanych przez Panią/Pana dobrowolnie w celu przeprowadzenia rekrutacji jest HireRight Poland Sp. z o.o. z siedzibą w Katowicach przy ul. Uniwersyteckiej 18. Dane osobowe będą udostępnianie tylko i wyłącznie podmiotom upoważnionym na podstawie przepisów prawa. Posiada Pani/Pan prawo dostępu do treści swoich danych oraz ich poprawiania”.

„Jeżeli chcesz, aby po zakończeniu rekrutacji Twoje CV pozostało w bazie danych HireRight Poland Sp. z o.o. z siedzibą w Katowicach przy ul. Uniwersyteckiej 18 w celu wykorzystania w przyszłości, zamieść w swoich dokumentach aplikacyjnych poniższą zgodę.

Wyrażam zgodę na archiwizację i wykorzystywanie w przyszłych procesach rekrutacyjnych mojego CV i innych dokumentów aplikacyjnych, dla potrzeb związanych z ewentualnym przyszłym procesem rekrutacji, zgodnie z ustawą z dnia 29 sierpnia 1997 roku o ochronie danych osobowych (tj.Dz. U. z 2002 r., Nr 101, poz. 926 z późn. zm.).”

HireRight Poland Sp. z o.o.

Junior Customer Service Specialist

HireRight Poland Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna

HireRight Poland Sp. z o.o.

Uniwersytecka 18

Katowice

Ready to work for a truly global company? Apply today!

Junior Customer Service Specialist
Location: Katowice

Your role:


The Customer Service Specialist I works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Each request must be handled professionally and in a timely manner, adhering to company policies and procedures.

Responsibilities:

  • Work in multi-channel support environment of phone, emails, and/or online live chat
  • Resolves issues of low, moderate and occasionally high complexity with a consistently high level of accuracy
  • Communicate account changes/corrections and document tracking requests to appropriate internal teams
  • Supports Client, Consumer and Applicant Care functions, including training on applications, explaining services, addressing billing issues, gathering diagnostic information for technical teams and providing oversight to ensure Client Guidelines are followed and Service Levels are met.
  • De-escalate issues by providing solutions while maintaining professionalism, courtesy, empathy and a sense of urgency.
  • Participate and contribute to efforts of improving service delivery such as update and or create documentation, root cause problems and identify solutions; may involve cross-functional teams.
  • Shift pattern with working hours between 8 am and 8 pm

Required skills:

  • Excellent written and verbal communication skills in English including proper grammar (min. C1 level)
  • Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications
  • Listening Skills
  • Strict Confidentiality Standards
  • Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
  • Demonstrated ability to provide a high level of quality customer service
  • Customer- orientation approach
  • Highly organized, detail-oriented, and great follow-up and follow-through skills
  • Ability to thrive in a face-paced environment with quickly changing business needs

We Offer:

Private Medical Care
Professional Training
Lunch Vouchers
Paid Lunch Break
(30 Minutes)
Group Life Insurance
Career Path
& Opportunities to Grow
Coffee, Tea, Hot Chocolate
Football Table, Darts, TV
Football & Running Teams
Social Fund
(Glasses Voucher)
Friendly Atmosphere
Company Party

About Us

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

If you would like to join us in accomplishing our mission, please send us your CV in English using “Apply” button below:
Please be advised that your application might be also considered for other positions within HireRight.

 

View all our current vacancies visit: www.hireright.com/emea/careers 

HireRight Katowice received a Manpower ‘Friendly Work Environment’ award.
 
For more information about our company and Katowice office, please be sure to visit us on Facebook - https://www.facebook.com/hirerightPL/

HireRight is an Equal Opportunity Employer

About Us

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Junior Customer Service Specialist
Location: Katowice

Required skills:

  • Excellent written and verbal communication skills in English including proper grammar (min. C1 level)
  • Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications
  • Listening Skills
  • Strict Confidentiality Standards
  • Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
  • Demonstrated ability to provide a high level of quality customer service
  • Customer- orientation approach
  • Highly organized, detail-oriented, and great follow-up and follow-through skills
  • Ability to thrive in a face-paced environment with quickly changing business needs

Your role:


The Customer Service Specialist I works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Each request must be handled professionally and in a timely manner, adhering to company policies and procedures.

Responsibilities:

  • Work in multi-channel support environment of phone, emails, and/or online live chat
  • Resolves issues of low, moderate and occasionally high complexity with a consistently high level of accuracy
  • Communicate account changes/corrections and document tracking requests to appropriate internal teams
  • Supports Client, Consumer and Applicant Care functions, including training on applications, explaining services, addressing billing issues, gathering diagnostic information for technical teams and providing oversight to ensure Client Guidelines are followed and Service Levels are met.
  • De-escalate issues by providing solutions while maintaining professionalism, courtesy, empathy and a sense of urgency.
  • Participate and contribute to efforts of improving service delivery such as update and or create documentation, root cause problems and identify solutions; may involve cross-functional teams.
  • Shift pattern with working hours between 8 am and 8 pm

We offer:

  • Private Medical Care
  • Lunch Vouchers
  • Group Life Insurance
  • Coffee, Tea, Hot Chocolate
  • Football & Running Teams
  • Bonus Plans
  • Friendly Atmosphere
  • Career Path & Opportunities to Grow
  • Multi-sport / Edenred card
  • Paid Lunch Break (30 Minutes)
  • Football Table, Darts, TV
  • Social Fund (Glasses Voucher)
  • Company Party
  • Professional Training
If you would like to join us in accomplishing our mission, please send us your CV in English using “Apply” button below:

 

View all our current vacancies visit: www.hireright.com/emea/careers 

HireRight Katowice received a Manpower ‘Friendly Work Environment’ award.
 
For more information about our company and Katowice office, please be sure to visit us on Facebook - https://www.facebook.com/hirerightPL/

HireRight is an Equal Opportunity Employer
Please be advised that your application might be also considered for other positions within HireRight.

Ogłoszenie archiwalne