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Junior Customer Service Specialist

HireRight Poland Sp. z o.o.About the company

  • Uniwersytecka 18, Katowice
    Katowice, Silesian
  • Offer expired 2 months ago
  • Remote recruitment
  • contract of employment
  • full-time
  • junior specialist (Junior)

HireRight Poland Sp. z o.o.

Uniwersytecka 18

Katowice

Your responsibilities

  • Work in multi-channel support environment of phone, emails, and/or online live chat

  • Resolves issues of low, moderate and occasionally high complexity with a consistently high level of accuracy

  • Communicate account changes/corrections and document tracking requests to appropriate internal teams

  • Supports Client, Consumer and Applicant Care functions, including training on applications, explaining services, addressing billing issues, gathering diagnostic information for technical teams and providing oversight to ensure Client Guidelines are followed and Service Levels are met.

  • De-escalate issues by providing solutions while maintaining professionalism, courtesy, empathy and a sense of urgency.

  • Participate and contribute to efforts of improving service delivery such as update and or create documentation, root cause problems and identify solutions; may involve cross-functional teams.

  • Shift pattern with working hours between 8am and 8pm

Our requirements

  • Excellent written and verbal communication skills in English including proper grammar (min. C1 level)

  • Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications

  • Listening Skills

  • Strict Confidentiality Standards

  • Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments

  • Demonstrated ability to provide a high level of quality customer service

  • Customer- orientation approach

  • Highly organized, detail-oriented, and great follow-up and follow-through skills

  • Ability to thrive in a face-paced environment with quickly changing business needs

What we offer

  • Private Medical Care

  • Edenred card

  • Lunch Vouchers

  • Paid Lunch Break (30 Minutes)

  • Social Fund (Holiday Allowance, Glasses Voucher)

  • Bonus Plans

  • Group Life Insurance

  • Career Path & Opportunities to Grow

  • Football & Running Teams

  • Friendly Atmosphere

  • Professional Training

HireRight Poland Sp. z o.o.

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

HireRight Katowice received a Manpower ‘Friendly Work Environment’ award.

For more information about our company and Katowice office, please be sure to visit us on Facebook -https://www.facebook.com/hirerightPL/

HireRight is an Equal Opportunity Employer

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