- Uniwersytecka 18, KatowiceKatowice, Silesian
- Offer expired 2 months ago
- Remote recruitment
- contract of employment
- junior specialist (Junior)
Work in multi-channel support environment of phone, emails, and/or online live chat
Resolves issues of low, moderate and occasionally high complexity with a consistently high level of accuracy
Communicate account changes/corrections and document tracking requests to appropriate internal teams
Supports Client, Consumer and Applicant Care functions, including training on applications, explaining services, addressing billing issues, gathering diagnostic information for technical teams and providing oversight to ensure Client Guidelines are followed and Service Levels are met.
De-escalate issues by providing solutions while maintaining professionalism, courtesy, empathy and a sense of urgency.
Participate and contribute to efforts of improving service delivery such as update and or create documentation, root cause problems and identify solutions; may involve cross-functional teams.
Shift pattern with working hours between 8am and 8pm
Excellent written and verbal communication skills in English including proper grammar (min. C1 level)
Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications
Strict Confidentiality Standards
Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
Demonstrated ability to provide a high level of quality customer service
Customer- orientation approach
Highly organized, detail-oriented, and great follow-up and follow-through skills
Ability to thrive in a face-paced environment with quickly changing business needs
What we offer
Private Medical Care
Paid Lunch Break (30 Minutes)
Social Fund (Holiday Allowance, Glasses Voucher)
Group Life Insurance
Career Path & Opportunities to Grow
Football & Running Teams
HireRight Poland Sp. z o.o.
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
HireRight Katowice received a Manpower ‘Friendly Work Environment’ award.
For more information about our company and Katowice office, please be sure to visit us on Facebook -https://www.facebook.com/hirerightPL/
HireRight is an Equal Opportunity Employer