Junior Customer Service Specialist US hours

Your responsibilities

• You’ll spend your time working on emails and take calls and chats to both our clients and their applicants. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great experience as your first. You’ll need resilience and empathy too – you will be speaking to applicants who are seeking either their first working role or a new role in a new company and they may need help with understanding what is required for their background screening

• You’ll be trained, supported and empowered to resolve every transaction in the best way possible

Our requirements

What we offer

Our working hours

• Work from Monday to Friday, from 2 p.m. to 10 p.m.

• You’ll work 37.5 hours a week, plus occasional paid overtime.

Due to Covid, you may be required to work from home depending on the government updates. You will be asked about your capability to work from home during your telephone interview.

Roles may be initially trained and on-boarded virtually, you may be asked to come to the office for the first few days.

HireRight is an equal opportunities employer who value a diverse and inclusive working environment. We do not discriminate, and we recognise and embrace that people work in different ways. We value alternative viewpoints, celebrate individuality and foster a culture where everyone feels respected for their individual contribution and is able to bring their true self to work.