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Junior Customer Service Specialist - USA

Getinge Shared Services sp. z o.o.

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Getinge Shared Services sp. z o.o.

Stanisława Klimeckiego 1

Kraków

Your responsibilities

  • Performing Customer’s order entries, generating order confirmations

  • Resolving Customer’s queries and disputes

  • Supporting Sales and Service teams in their daily tasks

  • Responding to business inquiries– via e-mail, chat and phone/Teams conversations

  • Meets deadlines and demonstrates quality when processing transactions

  • Identifies issues or risks and works with team members to resolve

  • Cooperate with internal departments and the business

  • Provide backup coverage & assistance within the department

  • Follow internal controls requirements and complies with company’s policies and procedures

  • Participates in processes improvement initiatives

Our requirements

  • Working time according to East Coast US time 8:00-18:00 i.e. 14:00-24:00 CET, based on rotating time schedule, and the US holidays calendar

  • At least good (B2 level) knowledge of English (written and oral) required

  • Detail-oriented, accurate, well organized, flexible and open to changes

  • Ability to work in a team

  • Strong interpersonal and communication skills

  • Willingness to work in an open and multicultural environment

  • Intermediate IT skills (MS Windows, MS Office, general IT understanding)

  • Basic knowledge of SAP will be an asset but is not required

What we offer

  • Very attractive working conditions

  • Interesting and stable job in multinational company

  • Friendly work environment

  • Open and friendly organizational culture

  • Opportunity for interesting development path

  • Participation in projects

  • Additional benefit package for working second shift

  • Professional trainings

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • fruits

  • integration events

  • corporate sports team

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • meal passes

  • pre-paid cards

  • sharing the costs of tickets to the movies, theater

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • hybrid work opportunities

Getinge Shared Services sp. z o.o.

GETINGE is a leading global medical technology company with operations in the areas of surgery, intensive care, infection control, care ergonomics and wound care.

We employ more than 15 500 talented employees across the globe who deliver innovative products and solutions that contribute to quality enhancement and cost efficiency within healthcare and the life sciences. At Getinge you are involved in the creation of sustainable healthcare for future generations.

GETINGE is active in over 44 countries and generates sales exceeding SEK 29,8 billion. We are expanding rapidly and will double in size over the coming years. Join us on this exciting journey!

Getinge SSC is a Shared Service Center that provides Customer Service and Accounting services to the entities within Getinge in EMEA and North America Regions. We offer a great opportunity to develop your carrier path in finance, accounting and customer service in the international environment and be important part of Getinge Shared Service Center.

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Please be informed that we will contact only selected candidates.