Oferta pracy

Junior Customer Service Specialist with German

Swarovski Global Business Services

  • Norwida 5, Gdańsk
    Gdańsk, Pomeranian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • full office work, home office work, hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Swarovski Global Business Services

Norwida 5


Your responsibilities

  • Deliver high quality service by e-mail, phone, or chat

  • Nurture customer relationships by understanding the customer needs and resolving their queries

  • Prepare to support the customer inquiries by studying products and policies and processes,

  • Improve the quality of service with submissions to improve processes and services yet to be implemented.

  • Follow-up with customers on issue resolution status

  • Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation (GDPR)

  • Act as a customer advocate in the organization while interacting with other internal departments

Our requirements

  • Fluency in German and English (speaking and writing)

  • Fast learner with strong customer service focus

  • High degree of accuracy and attention to details

  • Strong communication and cooperation skills

  • Strong cultural awareness

  • Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have

  • A comprehensive understanding of the local culture of supported countries - nice to have

  • Work experience in a virtual, multi-national set up - nice to have

  • Knowledge of eCommerce business – nice to have

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • corporate products and services at discounted prices

  • extra social benefits

  • pre-paid cards

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.

Our Global Business Services (GBS) hub, based in Gdansk, Poland is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.

We are looking for a Junior Customer Service Specialist with German where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.

Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

This is a temporary job which starts on July 1st 2022 until February 28th 2023.

Remote work is possible from Poland.

Swarovski Global Business Services

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under law in the countries where we operate.

Working for us is more than just a job - it's being part of a beloved brand, steeped in heritage, and renowned worldwide for quality and craftsmanship. We offer a competitive salary, learning and developing opportunities and provide a wide range of benefits (private medical care, employee discount for Swarovski products, multisport card, lunch card and more).

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