Oferta pracy

Junior Customer Service Specialist with German

Miele Global Services Sp. z o. o.O firmie

Miele Global Services Sp. z o. o.

Pastelowa 6

Poznań

It takes nothing less than the extraordinary to satisfy people with the highest standards. Since our establishment in 1899, we have reached this very goal with our enduring brand promise, “Immer Besser.”. We achieve inspiring results and redefine excellence every day with our strong brand, pioneering products, and award-winning services. This is why Miele is one of the most trusted and desirable premium brands in the world today.

For our new established center Miele Global Services we are looking for Candidates for the position of:
Junior Customer Service Specialist
with German

You will be responsible for:

  • supporting sales back office;
  • supporting retailers in handling their daily business;
  • creation a positive customer experience for each retailer and relevant touchpoint;
  • accepting and processing home appliance orders from our retail partners;
  • checking the ability to deliver, possibly offering alternative solutions and telephone product advice;
  • creation of offers in coordination with the sales force;
  • clarifying customer complaints even in the event of an escalation;
  • entry and release of credit notes and returns according to specifications;
  • processing general administrative tasks of the department;
  • delivering input to continuous improvement and potential enhancements of processes and solutions.

What we expect:

  • experience in working with customer;
  • Bachelor degree (e.g., Business administration or of a comparable study program) or equivalent / higher education;
  • very good written and oral communication in German and good level of English;
  • good MS-Office skills;
  • good communication skills;
  • assertiveness, flexibility, resilience;
  • good Team-player able to work in cross cultural team;
  • customer centric mindset;
  • solution focused - acts ’customer first in perfect execution’;
  • attention to detail and ability to deliver accurate results;
  • agile working way.

What we offer: 

  • Work in a professional, multinational and dynamic environment
  • Extensive benefit package (including private healthcare and Multisport card)
  • Attractive location
  • Work based on work-life balance concept
  • Friendly and supportive working atmosphere
  • Opportunity to grow and develop in a team of professionals
  • Possibility of being involved in local initiatives and social action projects
  • Possibility of working from home (at least 5 days per month)

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