Oferta pracy

Junior Customer Service Specialist with German

Miele Global Services Sp. z o. o

  • Pastelowa 6, Grunwald, Poznań
    Poznań, Greater Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • hybrid work
  • Immediate employment
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Miele Global Services Sp. z o. o

Pastelowa 6



Your responsibilities

  • accepting and processing home appliance orders from our retail partners;​

  • checking the ability to deliver, possibly offering alternative solutions and product advice;​

  • accepting incoming calls from retail partners;

  • creating offers in coordination with the sales force;​

  • clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments;​

  • capturing home appliance returns based on defined policies;​

  • processing general administrative tasks of the department;​

  • delivering input to continuous improvement and potential enhancements of processes and solutions.

Our requirements

  • relevant work experience in a contact center;

  • Bachelor (e.g., Business administration or of a comparable study program) or equivalent / higher education;

  • communicative level of English and min. B2 level of German;​

  • good MS-Office skills and already first experience and skills in SAP (nice to have);​

  • good communication skills;​

  • team player able to work in cross cultural team;​

  • strong work ethics;​

  • flexibility in adaptation to fast changing working environment;​

  • ability to build relationships with business partners and customers;​

  • attention to detail and ability to deliver accurate results;​

  • willingess to develop.​

What we offer

  • extensive benefit package (including private healthcare and Multisport card);

  • attractive location;

  • work based on work-life balance concept;

  • friendly and supportive working atmosphere;

  • opportunity to grow and develop in a team of professionals;

  • possibility of being involved in local initiatives and social action projects.

  • Location:Poznań

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • corporate products and services at discounted prices

  • parking space for employees

  • extra social benefits

  • christmas gifts

  • charity initiatives

Miele Global Services Sp. z o. o

It takes nothing less than the extraordinary to satisfy people with the highest standards. Since our establishment in 1899, we have reached this very goal with our enduring brand promise, ’Immer Besser.’. We achieve inspiring results and redefine excellence every day with our strong brand, pioneering products, and award-winning services. This is why Miele is one of the most trusted and desirable premium brands in the world today.

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