private medical care
Junior Customer Service Specialist with Greek
Swarovski Global Business Services
- Norwida 5, GdańskGdańsk, Pomeranian
- offer expired over a month ago
- contract of employment
- junior specialist (Junior)
- full office work, home office work, hybrid work
- remote recruitment
- запрошуємо працівників з України
Delivering high quality and consistent service by e-mail, phone and chat
Resolving queries and complaints by understanding the consumer’s needs
Advising consumers on products
Contributing to the internal knowledge data base
Supporting back-end activities of the CRM system
Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation (GDPR))
Acting as a consumer advocate in the organization while interacting with other internal departments
Building sustainable relationships of trust through open and interactive communication
Fluency in Greek and English (speaking and writing)
High degree of accuracy and attention to details
Strong communication and cooperation skills
A comprehensive understanding of the local culture of supported countries is a plus but not mandatory
Work experience in a virtual, multi-national set up is a plus but not mandatory
Work experience in a customer- and commercial- focused retail environment is a plus but not mandatory
sharing the costs of professional training & courses
flexible working time
corporate products and services at discounted prices
extra social benefits
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.
Our Global Business Services (GBS) hub, based in Gdansk, Poland is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
We are looking for a Junior Customer Service Specialist with German where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
This is a temporary job which starts on July 1st 2022 until February 28th 2023.
Remote work is possible from Poland.
Swarovski Global Business Services
Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.
A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under law in the countries where we operate.
Working for us is more than just a job - it's being part of a beloved brand, steeped in heritage, and renowned worldwide for quality and craftsmanship. We offer a competitive salary, learning and developing opportunities and provide a wide range of benefits (private medical care, employee discount for Swarovski products, multisport card, lunch card and more).