Junior Customer Support Representative with German
- Poznań, Greater Poland
- offer expired 2 months ago
- contract of employment
- junior specialist (Junior)
- hybrid work
- remote recruitment
- запрошуємо працівників з України
As a Junior Customer Support Representative in the Product Support Contact Center (PSCC) located in Poznań, Poland, you will provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solution Group product related inquiries, issues, and concerns to optimize customer satisfaction and retention. We're creating a new team, that would drive customer experience through professional service and responding to product related enquiries supporting Europe, Asia, and Africa. In addition, you will:
- Support customers and dealers in German and English in a contact center environment
- Provide support via multiple channels (telephone, email, and tickets).
- Effectively document each interaction within the Case & Contact Management System.
Ideally, you will have a bachelor’s degree (or during studies) and willingness to learn.
Bi-lingual in German and English proficient in both verbal and written.
Ability to work an eight hour off-shift (hours 7:00 am to 4:30 pm) and occasional holidays during the busy season to support the business.
Hybrid available once training and onboarding period complete.
Ability to work on multiple tasks/projects simultaneously.
Comfortable working in a call center environment in an office environment.
Ability to work in a fast-paced environment meeting the needs of the customer.
What we offer
An attractive compensation package including variable pay program, life cover/income protection benefits.
Flexible working solutions to balance family and career.
Development and learning opportunities to support current needs and future aspirations.
On-line (Coursera and other methods) and in-person trainings.
Being a part of a dynamic and enthusiastic team.
coffee / tea
parking space for employees
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.
There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.