Oferta pracy

Junior Customer Support Specialist


  • Toruń

    Toruń, Kuyavia-Pomerania
  • offer expired a month ago
  • contract of employment, contract of mandate, B2B contract
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work, hybrid work
  • Immediate employment
  • remote recruitment
  • Робота для іноземців
    без польської

Your responsibilities

  • Addressing user tickets and chats regarding business and technical inquiries

  • Preparing accurate reports in a timely manner

  • Taking care of individual clients via e-mail, product platforms, and other channels

  • Assisting the Sales Team in the pre-sale services and Customer Engagement Team in daily communication with the client

  • Working closely with the Tech team & Developers in the post-sales services

  • Attending online meetings with clients (also in other languages)

  • Referring to internal databases or external resources to provide accurate business and tech solutions

Our requirements

  • Prior experience in Customer Support, Customer Engagement roles

  • Good knowledge of Business English (other languages are nice to have!)

  • Good knowledge of technical basics, such as HTML, CSS and/or SQL databases

  • Knowledge of ticketing systems (we work primarily on Zendesk)

  • Good communication skills

  • Problem-solving skills and customer-friendly approach

What we offer

  • A fantastic opportunity to enter a booming industry and to influence the future of blockchain technology

  • Contract of your choice, competitive salary, private healthcare (Medicover) and co-financed sports card (MultiSport)

  • Never-ending possibilities to learn new skills with a diversified range of tasks

  • Be part of a motivated, dynamic and international team of professionals

  • Flat hierarchy with short decision-making processes

  • Easy-going, non-corporate atmosphere

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • remote work opportunities

  • flexible working time

  • no dress code

  • christmas gifts

  • employee referral program


At Coinfirm we create a safer blockchain economy by being at the forefront of crypto AML compliance and analytics innovation. Daily, we are helping financial institutions like banks or exchanges in the management of crypto risk by delivering reports and real-time live-tracking services. Our team have a mission to combat crypto crimes (frauds, human trafficking or drug dealing naming just a few) by using our cutting-edge technologies in our investigations and asset tracing services.

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