sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyJunior Customer Support Specialist with English
XTRF Management Systems S. A.
- Puszkarska 7K, Podgórze Duchackie, KrakówKraków, Lesser Poland
- offer expired over a month ago
- contract of employment
- full-time
- specialist (Mid / Regular), junior specialist (Junior)
- home office work, hybrid work
XTRF Management Systems S. A.
Puszkarska 7K
Podgórze Duchackie
Kraków
Technologies we use
Optional
Jira
Confluence
Operating system
About the project
Our proprietary cloud-based management system is one of the most popular and fastest-growing tools supporting the work of translation agencies and corporate translation departments. It is successfully used by several hundred companies worldwide to streamline workflow and increase productivity.
Currently, the XTRF team consists of approximately 70 employees, including customer consultants, support specialists, IT developers, UX and graphics designers, testers and others.
Working as a Junior Customer Support Specialist, you will be primarily responsible for supporting end-users in our ticketing system as well as on support forum. The candidate is also expected to manage relationships with our clients and our internal teams.
Location: Kraków / remote
Your responsibilities
Handling support tickets and emails, building and maintaining strong relationships with our client base
Making sure that our clients needs are met in a timely manner
Responding to inbound client inquiries for user support while providing best in class service to our customers
Interacting directly with our customers to answer questions, resolve issues quickly, offer product education, and aid in our efforts to retain our customers
Developing and nurturing the customer relationship, demonstrating the ability to earn customer trust and confidence
Our requirements
Ability to work shifts on a rotating roster (7 AM to 2 AM Monday to Friday)
Interested in IT-related products and solutions
Customer-oriented with a positive approach towards people
Organized and responsible with good time-management skills
Ability to communicate effectively, both written and verbal in English and Polish
Excellent communication skills, both spoken and written, including listening, negotiating and influencing
Attention to details
Ability to learn fast and share your knowledge in a plain and simple manner
A calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
High level of motivation with a will to succeed
Optional
Experience in creating knowledgebase or instructional articles
Experience in using Atlassian tools like Jira and Confluence
Experience in supporting web applications
Linux day to day usage experience
General understanding of internet protocols and possible problems
This is how we organize our work
This is how we work
- in house
What we offer
Strong, friendly team-oriented culture
Private medical coverage
Access to Benefit Multisport
Continuous professional development
Full-remote work
Benefits
private medical care
sharing the costs of foreign language classes
remote work opportunities
flexible working time
integration events
no dress code
coffee / tea
employee referral program
Multisport
XTRF Management Systems S. A.
XTRF is an innovative new technology company transforming the translation industry.